Customer Success Manager Edinburgh/hybrid £28,000 Hospitality never stands still and neither do the customers you'll be looking after. Our client is the fast-growing force behind the technology powering thousands of hotels, pubs, restaurants and institutions worldwide, and they're building the team that keeps SMB customers thriving long after go-live. We're recruiting a Customer Success Manager, SMB to own a portfolio of hospitality customers from onboarding through renewal and growth, blending sharp commercial instinct with genuine relationship-building. If you thrive on data-driven insight, love turning product adoption into measurable ROI, and want to help shape a scaled success motion from the ground up, this is your next move. Owning the post-onboarding journey, renewals and upsell process, and overall account health for a portfolio of SMB customers. Building trusted, long-term relationships that drive retention and demonstrate clear ROI. Monitoring health and usage data to spot risk early, trigger proactive action, and prevent churn before it happens. Using automation and digital tools to manage a high-volume portfolio efficiently. Partnering with Product, Marketing, Sales and Finance to align success plans with wider commercial strategy. Strong relationship-building skills, with the confidence to communicate across multiple accounts and stakeholder levels. An analytical, insight-driven mindset,using data to trigger action and uncover growth opportunities. Customer success experience and familiarity with CS platforms and digital engagement tools (e.g. We partner with clients who share our commitment to diversity and inclusion across the industry.
Locations
CSM Manager in Dunfermline, Fife employer: Resourcing Group
At MHCLG, we pride ourselves on being an exceptional employer dedicated to making a positive impact in the UK. Our remote working model offers flexibility while fostering a collaborative culture that values innovation and continuous improvement. With opportunities for professional growth and development, you will be part of a mission-driven team committed to empowering communities and enhancing recruitment processes through cutting-edge technology.
