At a Glance
- Tasks: Provide admin support to the Financial Team and assist with client queries.
- Company: Join a rewarding organisation that values growth and learning.
- Benefits: Enjoy 30 days holiday, gym membership, and NHS medical cash plan.
- Other info: Dynamic team environment with opportunities for personal development and team socials.
- Why this job: Kickstart your career in financial services with full training provided.
- Qualifications: No prior experience needed; just a passion for learning and attention to detail.
The predicted salary is between 25000 - 25000 £ per year.
This is a great opportunity to join a lovely and rewarding organisation, and prior experience in the industry is not essential as full training will be provided. What's most important is the desire to learn and build a worthwhile career.
Hours: 5 days per week - 9am until 5pm (35 hours per week)
Salary: £25,000
Contract type: Permanent
Benefits:
- 30 days holiday (inclusive of bank holidays, increasing with length of service, Christmas company shutdown is also in addition)
- NHS Top up Medical Cash Plan (increasing with length of service)
- Gym membership
- Free onsite parking
- Bike to work scheme
- Exam support and funding
- In-house development path for those that want to develop throughout the various roles
- Team socials
Role purpose: An exciting new opportunity has arisen with this long established business. The role will be in the Client Servicing team providing admin support to the business's Financial Team and wider business.
Key Duties and Responsibilities:
- Updating client personal information onto our CRM system (Salesforce)
- Review letter completion
- Complete full annual review advice set on our CRM system (Salesforce)
- Protection quotations through Solution builder app
- Answering of incoming office calls
- Supporting with any broader general office support
- Supporting with client generic queries
Person Specification:
- Genuine interest in Financial Services
- Confident phone manner and dealing with clients
- Keen to develop and learn
- High level of attention to detail
- Highly organised and works with a proactive attitude
- Excellent written and verbal communication skills
- Excellent IT Skills
- Approaches work positively with a can-do attitude and takes responsibility for own tasks
- Manages time effectively and can work within set timescales
- Works well as an individual and as part of a large team
Locations
Customer and Client Services Administrator in Chirk, Wrexham employer: Resourcing Group
At MHCLG, we pride ourselves on being an exceptional employer dedicated to making a positive impact in the UK. Our remote working model offers flexibility while fostering a collaborative culture that values innovation and continuous improvement. With opportunities for professional growth and development, you will be part of a mission-driven team committed to empowering communities and enhancing recruitment processes through cutting-edge technology.
StudySmarter Expert Advice🤫
We think this is how you could land Customer and Client Services Administrator in Chirk, Wrexham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Resourcing Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Resourcing Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer and Client Services Administrator in Chirk, Wrexham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Resourcing Group:Your cover letter is your chance to shine! Tell us why you want to work at Resourcing Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Resourcing Group!
How to prepare for a job interview at Resourcing Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
