Technical Support Engineer required to join our established in what will be an office based role, with potential, very occasional on-site visits. Salary will be between £35,000 - £40,000 depending on experience.
Duties:
- Troubleshoot end user technical product issues
- Supporting both business clients, electricians , installers as well as the general public
- Working with a ticketing system, handling both inbound and outbound support calls and emails
- Remote monitoring to try to find a solution over the telephone
- Diary management organising weekly site visits to customers homes, and commercial sites
- Route planning
- Remotely diagnose product issues
- Provide external and internal technical product training
- Assisting the Head of Technical with development, writing up and implementing of ISO procedures for the department
- Assisting with technical documentation - development, classification, vetting, version management, etc.
Benefits:
- £35,000 - £40,000
- 20 days holiday plus bank holidays
- Pension
- Private healthcare
Experience:
- Previous experience in a technical support role
- An electrical background is ideal and have any metering experience that would be a huge plus.
- Strong technical background and can learn products quickly
- Experience or knowledge with electrical circuits, control panels, batteries; DC or AC coupled, inverters, metering, renewables electrical products is highly desirable
- Confiden t customer service skills are essential, as customer liaison will be an essential part of the role
Please bear in mind that you may not hear from us straight away. Due to the high level of applications, we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our website.
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Locations
Technical Support Engineer in Chelmsford, Essex employer: Resourcing Group
At MHCLG, we pride ourselves on being an exceptional employer dedicated to making a positive impact in the UK. Our remote working model offers flexibility while fostering a collaborative culture that values innovation and continuous improvement. With opportunities for professional growth and development, you will be part of a mission-driven team committed to empowering communities and enhancing recruitment processes through cutting-edge technology.
