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- Tasks: Lead daily operations, manage teams, and ensure exceptional guest experiences.
- Company: Dynamic hotel venue in Bromley with a focus on events and hospitality.
- Benefits: Competitive salary, staff discounts, on-site gym, and career progression opportunities.
- Other info: Join a supportive team and enjoy a diverse events programme.
- Why this job: Shape the future of hospitality while working in a vibrant events environment.
- Qualifications: Experience in hospitality management and strong leadership skills.
The predicted salary is between 39000 - 45000 £ per year.
This Hotel Operations Manager is a senior operationally focused role with responsibility for the smooth day-to-day running of our site and Food & Beverage Operations. The Hotel Operations Manager will be highly visible on site, leading from the front, setting F&B standards, and ensuring an excellent experience for members, guests, and banqueting guests. The Hotel Operations Manager will play a key role in driving service quality, team performance, operational efficiency, and commercial results across a busy events focused business with multiple bars and banqueting facilities including grounds for large outdoor events.
Key Responsibilities:
- Oversee daily hospitality, bar, and event operations, ensuring high standards
- Lead, recruit, train, schedule, and manage bar and event teams
- Act as a site key holder, responsible for opening and closing procedures
- Plan, coordinate, and deliver events
- Manage stock control, ordering, deliveries, suppliers, and inventory systems
- Oversee cash handling, tills, EPOS systems, and operational reporting
- Monitor sales performance, labour costs, margins, and operational budgets
- Drive profitability through effective cost control and efficient resource planning
- Handle member and guest queries professionally and effectively
Qualities:
- Proven experience in hospitality F&B operations, bar management, events management, banqueting or a similar senior operational role
- Strong people leadership skills with the ability to motivate and manage teams
- Commercially aware with experience managing costs, margins, and operational performance
- Highly organised, resilient, and comfortable managing multiple priorities
- Hands-on, proactive, and solutions-focused
- Flexible to work evenings, weekends, and live events as required
The successful Hotel Operations Manager will be proactive, confident with excellent communication skills and have a natural ability to build a rapport with our members / guests as well as with team members. Furthermore, they will have a record of working to a high standard and be extremely well organised.
Rewards:
- A senior, visible role within a respected and evolving venue
- The opportunity to shape operations, standards, and team culture
- Exposure to a diverse events programme and a growing hospitality offer
- Supportive senior leadership and scope for future progression
- Staff discount
- On-site gym
- Enhanced sick leave after probationary period
- On-site parking
- Company pension
Hotel Operations Manager in Cambridge employer: Resourcing Group
Contact Detail:
Resourcing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Operations Manager in Cambridge
✨Tip Number 1
Get to know the venue! Before your interview, visit the hotel and check out the atmosphere, the food and beverage options, and the events they host. This will help you speak confidently about how you can enhance their operations.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Show off your leadership skills! During interviews, share specific examples of how you've successfully managed teams or improved service quality in past roles. We want to see that you can lead from the front!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in the role and the company. Don’t miss out on this opportunity!
We think you need these skills to ace Hotel Operations Manager in Cambridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Hotel Operations Manager role. Highlight your experience in hospitality, F&B operations, and events management. We want to see how your skills match what we're looking for!
Showcase Leadership Skills: Since this role involves leading teams, don’t forget to showcase your people leadership skills. Share examples of how you've motivated and managed teams in previous roles. We love seeing proactive leaders!
Be Clear and Concise: When writing your application, keep it clear and concise. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication that gets to the point!
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. It’s the easiest way for us to manage applications and ensures you’re considered for the role. Don’t miss out!
How to prepare for a job interview at Resourcing Group
✨Know Your Operations Inside Out
Before the interview, make sure you’re well-versed in the daily operations of a hotel, especially in F&B and events management. Familiarise yourself with common challenges faced in these areas and think about how you would tackle them.
✨Showcase Your Leadership Skills
Be prepared to discuss your experience in leading teams. Share specific examples of how you've motivated staff, handled conflicts, or improved team performance. This role is all about people management, so let your leadership style shine through.
✨Demonstrate Commercial Awareness
Understand the financial aspects of hotel operations. Be ready to talk about how you’ve managed costs, improved margins, or driven profitability in previous roles. Showing that you can balance quality service with financial performance will impress the interviewers.
✨Prepare for Scenario Questions
Expect questions that put you in real-life situations, like handling a difficult guest or managing a last-minute event change. Think through your responses ahead of time, focusing on your problem-solving skills and ability to stay calm under pressure.