At a Glance
- Tasks: Support daily operations, drive sales, and deliver exceptional customer service.
- Company: Leading self-storage provider with a focus on growth and development.
- Benefits: Competitive salary, performance bonuses, staff discounts, and career progression.
- Other info: Flexible hours with opportunities to travel between stores.
- Why this job: Join a dynamic team and make a real impact in a growing business.
- Qualifications: Ambitious, driven, and ready to inspire a team.
The predicted salary is between 28980 - 28980 £ per year.
Talos360 is recruiting on behalf of a leading self-storage provider for an ambitious and driven Assistant General Manager.
You'll support the running of a busy store, drive commercial performance, and help deliver an exceptional customer experience, all while developing your career with a growing business.
About the Role
Based at our Streatham (SW16) store, you'll support the day-to-day management of the facility, ensuring smooth operations, strong sales performance, and exceptional customer service.
Working closely with the General Manager, you'll lead by example, inspire the team to achieve business objectives, and help create a safe, organised, and welcoming environment for customers. You'll also step into the General Manager's responsibilities when required, ensuring the store continues to operate efficiently.
- Support the day-to-day management and smooth operation of the self-storage facility.
- Deliver outstanding customer service, assisting customers with enquiries, reservations, move-ins, move-outs, and account management.
- Carry out facility tours and confidently explain products, pricing, and services to prospective customers.
- Assist with team supervision, providing coaching, support, and motivation to maintain high performance and engagement.
- Monitor store performance, helping to implement action plans that improve sales, occupancy, and customer satisfaction.
- Maintain excellent standards of presentation, cleanliness, security, and merchandising throughout the facility.
- Conduct regular property inspections to ensure units, communal areas, and equipment remain safe and well maintained.
- Support stock control and ordering of retail packaging materials and other store supplies.
- Ensure compliance with company policies, Health & Safety regulations, and operational procedures.
- Build and maintain positive relationships with local businesses and the surrounding community to generate new business opportunities.
- Handle customer queries and complaints professionally, resolving issues quickly and effectively.
- Take responsibility for opening and closing the store and overseeing operations in the absence of the General Manager.
- Be flexible to provide support across other stores within the region when required.
- Drive sales performance and consistently achieve targets.
- Help train, coach, and motivate team members.
- Build strong relationships with customers and local businesses.
- Step up to lead the store in the absence of the General Manager.
Working Hours & Shift Pattern
Monday to Friday: 08:30 – 18:00 (two-shift pattern)
Saturday: 09:00 – 18:00
Sunday: 10:00 – 16:00
Flexible and willing to travel between stores when required.
Performance-related bonus scheme
Staff discounts and additional company benefits
Clear career progression opportunities within a growing business
Assistant to the General Manager employer: Resourcing Group
Join a dynamic and innovative Cyber Security company that prioritises employee growth and collaboration in a fully remote environment. With a strong focus on hands-on engineering and customer engagement, you'll have the opportunity to make a significant impact while enjoying a competitive salary and the flexibility of working from anywhere in the UK. The company fosters a culture of continuous learning and support, ensuring you thrive in your role as a Customer Platform Architect.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant to the General Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Resourcing Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Resourcing Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Assistant to the General Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Resourcing Group:Your cover letter is your chance to shine! Tell us why you want to work at Resourcing Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Resourcing Group!
How to prepare for a job interview at Resourcing Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
