At a Glance
- Tasks: Lead community engagement programmes and build relationships with diverse stakeholders.
- Company: GBE Local, dedicated to making local energy work for communities.
- Benefits: Competitive salary, performance bonuses, generous leave, and flexible working.
- Other info: Join a dynamic team focused on innovation and professional growth.
- Why this job: Make a real impact on energy transition while supporting communities in need.
- Qualifications: Experience in engagement methods and strong organisational skills.
The predicted salary is between 40000 - 50000 £ per year.
Aberdeen - Hybrid
Reporting to: Head of Local Energy Strategy
GBE Local exists to make local energy work to deliver real value and lasting benefit for communities and places across the country. The voice and needs of those communities aren't an input to our work: they are the foundation of it.
We are recruiting a small team of Customer Engagement Managers, who will be responsible for building the relationships, insight and evidence that keep everything GBE Local builds and delivers genuinely connected to the people it's meant to serve.
You will lead a small team responsible for GBE Local's engagement function, working across a wide landscape: community energy groups, local authorities, charities, businesses, developers, innovators, citizens and energy system leaders - designing qualitative and quantitative engagement programmes that reach the right people, capturing what you learn with rigour, and translating insight into better strategy, products and outcomes. You will work closely with colleagues across the organisation, making sure the needs of communities, including those at greatest risk of being left behind by the energy transition, are reflected in everything GBE Local builds and delivers.
- Lead the development and implementation of customer engagement programmes to include community energy groups, local authorities, charities, SMEs, developers, energy sector, innovators, consumer organisations - and citizens.
- Build and maintain trusted relationships across a diverse stakeholder landscape, ensuring voices from across regions, sectors and socioeconomic groups inform GBE Local's work.
- Embed dynamic processes to ensure qualitative insights are systematically captured, analysed, shared and actioned, feeding directly into GBE Local's strategy, product development and monitoring and evaluation.
- Embed just transition principles across GBE Local's engagement work, ensuring programmes actively reach communities at risk of being left behind by the energy transition and that their needs are reflected in investment and delivery decisions.
Support for product and service development
- Partner with teams across GBE Local to design and run bespoke engagement, co-creation and user experience programmes for specific products, services, projects and delivery functions.
- Contribute to the development of tools, methodologies and frameworks that strengthen evidence driven service design.
- Manage programme plans, risks, supplier relationships and evaluation activities to ensure high quality delivery.
- Work with Communications, External Affairs and Policy colleagues to ensure engagement is transparent, accessible and aligned with GBE's broader narrative.
- Deep expertise in engagement methods, including co-design, participatory approaches, surveys and more novel methodologies.
- Clear understanding of the role of engagement in supporting a just transition.
- Proven ability to translate customer insights into actionable recommendations for strategy, product development or policy.
- Strong organisational, governance, risk management and stakeholder management skills.
- Understanding of stakeholder mapping, insight generation tools and digital engagement platforms.
- Postgraduate or equivalent qualification in qualitative research methods, participation, or social research.
- Established networks within the local, public, community and adjacent energy sectors.
- Experience with product development, innovation processes, and user experience methods.
- Familiarity with local government, devolution and place based delivery structures.
Competitive base salary
Performance-related bonus scheme
Excellent pension scheme
4x salary life assurance
38 days annual leave
Flexible working arrangements
Ongoing professional development and training
Customer Engagement Manager (Contract) in Aberdeen employer: Resourcing Group
Join a dynamic and innovative Cyber Security company that prioritises employee growth and collaboration in a fully remote environment. With a strong focus on hands-on engineering and customer engagement, you'll have the opportunity to make a significant impact while enjoying a competitive salary and the flexibility of working from anywhere in the UK. The company fosters a culture of continuous learning and support, ensuring you thrive in your role as a Customer Platform Architect.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Engagement Manager (Contract) in Aberdeen
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Resourcing Group.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Resourcing Group. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Engagement Manager (Contract) in Aberdeen
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Resourcing Group.
How to prepare for a job interview at Resourcing Group
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Resourcing Group's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Resourcing Group offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
