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- Tasks: Assist with tenancy and estate management while delivering top-notch customer service.
- Company: Join a dynamic housing team focused on community and customer satisfaction.
- Benefits: Enjoy flexible work-from-home options and competitive pay rates.
- Why this job: Make a real impact in people's lives while developing your skills in a supportive environment.
- Qualifications: Must have a driving licence, own vehicle, and experience in customer service administration.
- Other info: This is a 4-6 month contract role with opportunities for growth.
The Housing Assistant role is part of the Housing team. As with all Team member positions, there are specific responsibilities and delegated powers in relation to financial and operational matters, regulatory compliance, and information security. These are not all listed here and will change over time as the organisation continues to grow and develop.
Duration: Contract 4-6 Months
Rate: £13 PAYE or £16.80 Umbrella
Requirements:
- Needs a driving licence and own vehicle (work from home options available).
- Currently seeking candidates with customer service administration experience who have dealt with customer complaints.
Responsibilities:
- Deliver high quality, cost effective, customer focused services.
- Support the delivery of tenancy and estate management services for housing across our clients' geography.
- Provide a holistic housing management service, build and maintain relationships with customers, and sustain tenancies.
- Support the delivery of the Group's Housing management and anti-social behaviour policies and procedures.
Housing Assistant Hybrid employer: Resourcing Group Ltd
Contact Detail:
Resourcing Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Assistant Hybrid
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Housing Assistant. Understanding tenancy and estate management will help you demonstrate your knowledge during interviews, showing that you're ready to hit the ground running.
✨Tip Number 2
Highlight your customer service experience in conversations. Since this role involves dealing with customer complaints, be prepared to share specific examples of how you've successfully resolved issues in the past.
✨Tip Number 3
Network with professionals in the housing sector. Attend local events or join online forums to connect with others in the field. This can provide valuable insights and potentially lead to referrals for the position.
✨Tip Number 4
Prepare questions about the organisation's approach to anti-social behaviour policies. Showing that you are proactive and interested in their specific practices can set you apart from other candidates.
We think you need these skills to ace Housing Assistant Hybrid
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the specific responsibilities and requirements of the Housing Assistant role. Tailor your application to highlight relevant experience in tenancy and estate management, as well as customer service.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles where you have dealt with customer complaints or provided administrative support. Use specific examples to demonstrate your skills in delivering high-quality, customer-focused services.
Showcase Your Skills: Make sure to mention your driving licence and vehicle ownership, as these are essential for the role. Additionally, highlight any experience you have with regulatory compliance and information security, as these are important aspects of the position.
Craft a Strong Cover Letter: Write a compelling cover letter that not only outlines your qualifications but also expresses your enthusiasm for the role. Discuss how your values align with the organisation's mission and how you can contribute to their housing management services.
How to prepare for a job interview at Resourcing Group Ltd
✨Know Your Housing Policies
Familiarise yourself with the housing management and anti-social behaviour policies of the company. Being able to discuss these during your interview will show that you are proactive and understand the core responsibilities of the role.
✨Highlight Customer Service Experience
Since the role requires customer service administration experience, prepare examples from your past roles where you've successfully handled customer complaints or provided exceptional service. This will demonstrate your suitability for the position.
✨Demonstrate Teamwork Skills
The Housing Assistant role is part of a team, so be ready to discuss how you work collaboratively with others. Share specific instances where you contributed to a team goal or helped resolve a conflict within a team setting.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the company's future plans, team dynamics, or specific challenges they face in housing management. This shows your genuine interest in the role and the organisation.
