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- Tasks: Lead a customer service team and manage key customer relationships.
- Company: Join a growing manufacturing business with a supportive culture.
- Benefits: Competitive salary, 23 days leave, pension scheme, and performance bonuses.
- Why this job: Make a real impact while developing your leadership skills in a dynamic environment.
- Qualifications: Experience in customer service and team leadership is essential.
- Other info: Enjoy a flexible working environment with excellent career growth opportunities.
The predicted salary is between 28800 - 43200 £ per year.
We’re recruiting a Customer Service Executive (Team Lead / Manager level) to join a growing manufacturing business and take ownership of key customer relationships while leading a small customer service team. This role combines hands-on customer engagement with team leadership and process ownership. You’ll be responsible for ensuring a high standard of service delivery, driving continuous improvement, and acting as a senior point of contact for customers and internal stakeholders. An engineering or aerospace background is desirable but not essential. Strong customer management, leadership capability, and experience within a fast-paced environment are far more important.
The Role
- Lead and manage a small customer service team, providing guidance, structure, and development.
- Own customer relationships across a defined account base.
- Manage customer order books, contract reviews, and sales order approvals.
- Oversee customer scorecards and lead improvement actions with cross-functional teams.
- Act as the escalation point for customer queries and issues.
- Lead customer meetings, including senior-level reviews when required.
- Identify new opportunities through regular customer engagement and touchpoints.
- Drive standard customer service processes and best practice across the team.
Experience & Skills
- Proven experience in a customer service, customer operations, or account management role.
- Previous experience leading or supervising a small team.
- Strong relationship-building and communication skills.
- Comfortable working in a fast-moving, growing organisation.
- Confident user of MS Excel and ERP systems (SAP desirable).
- Organised, analytical, and detail-focused.
- Manufacturing, engineering, or aerospace experience is beneficial but not essential.
Working Hours
Monday to Friday, 37.5 hours per week (8:30am – 4:30pm).
Benefits
- Competitive salary dependent on experience.
- 23 days annual leave plus bank holidays.
- Pension scheme.
- Bonus linked to company performance.
- Flexible, supportive working environment.
- Enhanced family benefits.
- Health and life assurance benefits.
Customer Service Executive (Team Lead / Manager level) in Uxbridge employer: Resourcing Global Solutions
Contact Detail:
Resourcing Global Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive (Team Lead / Manager level) in Uxbridge
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Service Executive role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and team leadership. We recommend role-playing with a friend or using online resources to get comfortable with articulating your experience and skills.
✨Tip Number 3
Showcase your leadership skills during interviews. Be ready to share examples of how you've successfully managed teams or improved processes in previous roles. This will help you stand out as a strong candidate for the Team Lead position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Service Executive (Team Lead / Manager level) in Uxbridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your customer service experience, leadership roles, and any relevant achievements to show us you’re the right fit for the team.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about customer service and how your background aligns with our needs. Share specific examples of how you've led teams or improved processes in previous roles.
Showcase Your Communication Skills: Since this role involves a lot of interaction with customers and internal stakeholders, make sure your application showcases your strong communication skills. Use clear and concise language to demonstrate your ability to convey information effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture!
How to prepare for a job interview at Resourcing Global Solutions
✨Know Your Customer Service Fundamentals
Brush up on the key principles of customer service, especially in a leadership role. Be ready to discuss how you’ve successfully managed customer relationships and led teams in the past. Think about specific examples that showcase your ability to drive service delivery and improve processes.
✨Showcase Your Leadership Style
Prepare to talk about your leadership approach and how you motivate and develop your team. Consider sharing anecdotes that highlight your ability to guide a small team through challenges while maintaining high service standards. This will demonstrate your fit for the managerial aspect of the role.
✨Familiarise Yourself with the Company
Research the manufacturing business and understand its products, services, and market position. Knowing their customer base and any recent news can help you tailor your responses and show genuine interest in the company during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle customer issues. Think of scenarios where you’ve had to escalate a problem or lead a customer meeting. Practising these responses will help you articulate your thought process clearly and confidently.
