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- Tasks: Lead a customer service team and manage key customer relationships.
- Company: Join a growing manufacturing business with a focus on customer satisfaction.
- Benefits: Full-time, permanent role with opportunities for professional growth.
- Why this job: Make a real impact by enhancing customer experiences and leading a dynamic team.
- Qualifications: Strong leadership skills and experience in fast-paced environments are essential.
- Other info: Ideal for those who thrive on accountability and continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
We are recruiting a Customer Service Executive (Team Lead / Manager level) to join a growing manufacturing business and take ownership of key customer relationships while leading a small customer service team. This role combines hands-on customer engagement with team leadership and process ownership.
You will be responsible for ensuring a high standard of service delivery, driving continuous improvement, and acting as a senior point of contact for customers and internal stakeholders. An engineering or aerospace background is desirable but not essential. Strong customer management, leadership capability, and experience within a fast-paced environment are far more important.
The Role:
- You will lead a small team of customer service professionals while managing customer accounts end-to-end.
- The position suits someone who enjoys accountability, is comfortable working autonomously, and can balance operational delivery with longer-term improvement initiatives.
Key Responsibilities:
- Lead and manage a small customer service team, providing guidance, structure, and development.
- Own customer relationships across a defined area.
Customer Service Executive in England employer: Resourcing Global Solutions
Contact Detail:
Resourcing Global Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Service Executive role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and team leadership. We recommend role-playing with a friend or using online resources to get comfortable with articulating your experience and how it aligns with the job description.
✨Tip Number 3
Showcase your leadership skills during interviews. Be ready to share examples of how you've successfully led a team or improved processes in previous roles. This will demonstrate that you’re not just about customer management but also about driving results.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Service Executive in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Executive role. Highlight any leadership experience and customer management skills, as these are key for us.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for this position. Share specific examples of how you've led teams or improved customer service in previous roles.
Showcase Your Achievements: Don’t just list your responsibilities; show us what you’ve achieved! Use numbers and specific outcomes to demonstrate your impact in past roles, especially in fast-paced environments.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at Resourcing Global Solutions
✨Know Your Customer Service Fundamentals
Brush up on the core principles of customer service. Be ready to discuss how you’ve handled challenging situations in the past and what strategies you used to ensure customer satisfaction. This will show your understanding of the role and your ability to lead a team effectively.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience. Think about times when you’ve motivated a team or improved processes. This is crucial for a managerial position, so be ready to explain how you can guide and develop a small customer service team.
✨Demonstrate Continuous Improvement Mindset
Be prepared to discuss how you’ve driven improvements in previous roles. Whether it’s streamlining processes or enhancing customer engagement, showing that you’re proactive about making things better will resonate well with the interviewers.
✨Research the Company and Industry
Familiarise yourself with the manufacturing sector and any recent developments in engineering or aerospace that might affect customer service. This knowledge will not only impress but also help you tailor your responses to align with the company’s goals and challenges.
