TRAINING & ENGAGEMENT COORDINATOR

Reports to: Head of Training and Direct Online Services

About Resources for Autism (RfA)

TRAINING & ENGAGEMENT COORDINATOR

Location: London-based, hybrid

Salary: £27,000–£30,000 FTE, depending on experience

Hours: Part-time, 3 days per week

Reports to: Head of Training and Direct Online Services

About Resources for Autism (RfA)

Established in 1997 by parents seeking better provision for their autistic children, RfA has grown into a major provider of services and support across London and the West Midlands.

Our mission is to enable autistic people to live happy, fulfilling lives, challenge misconceptions about autism and create opportunities for autistic people to thrive.

Our values are Inclusion, Creativity, Compassion, Courageousness and Expertise. We are a neuro-affirming organisation committed to respectful, inclusive and strengths-based support.

The Role

Working closely with the Head of Training and Direct Online Services, you will support the delivery and growth of RfA's Training and Consultancy Service through administration, data analysis, reporting, external engagement and digital promotion.

You will help organisations, businesses and corporate partners develop the knowledge and confidence to support autistic and neurodivergent people respectfully and effectively.

You will also have opportunities to shadow and contribute to training delivery, develop learning resources and promote RfA's training, consultancy and online services.

Main Responsibilities

1. Administration, Data and Reporting

• Coordinate pre- and post-training administration, including Eventbrite events and promotional materials.
• Maintain accurate attendance records, spreadsheets and mailing lists.
• Monitor training reach, attendance and outcomes, contributing to quarterly reports.
• Analyse Microsoft Forms evaluations and report on feedback, satisfaction, learning outcomes and areas for improvement.
• Use evaluation findings to inform training development.
• Work with the Marketing Officer to produce engaging emails, newsletters, training calendars and testimonials.
• Promote online training and encourage bookings from third-sector and corporate organisations.

2. Training Development and Delivery

• Research awareness days and emerging needs among professionals, parents and carers to inform training topics.
• Support the development of training programmes, workshops, pre-recorded learning and on-demand resources.
• Help ensure content reflects current autism and neurodiversity research and best practice.
• Shadow and support training delivery for schools, local authorities, organisations and corporate partners.
• Develop the skills and confidence to deliver selected training sessions independently.

3. External Engagement

• Build relationships with education providers, local authorities, organisations and corporate partners.
• Represent RfA professionally and promote its expertise in autism, neurodivergence and training.
• Engage prospective clients and partners to raise awareness of RfA's training, consultancy and online services.

4. Social Media and Digital Engagement

• Create, edit, schedule and share engaging content promoting training, events and services.
• Support RfA's Facebook, Instagram, TikTok and LinkedIn channels, tailoring content to different audiences.
• Highlight awareness days, campaigns, research and relevant developments.
• Share feedback and service outcomes with appropriate consent.
• Apply content optimisation techniques and social media best practice to increase engagement and maintain a professional online presence.

5. General Responsibilities

• Keep up to date with autism and neurodiversity research, training methods and digital learning.
• Uphold RfA's values and promote equality, inclusion and neuro-affirming practice.
• Maintain confidentiality and follow safeguarding policies.
• Undertake other duties appropriate to the role.

Flexible working: The postholder must work flexibly according to service needs, which may occasionally include evenings and weekends.

Person Specification

Essential Criteria

• Experience: At least three years' experience supporting or advising autistic people and/or their families.
• Training and presentation: Strong training, facilitation and presentation skills.
• Communication: Excellent written and verbal communication skills, adaptable to different audiences.
• Autism and neurodiversity: Strong understanding of autism, neurodiversity and inclusive practice.
• IT skills: Proficiency in Microsoft 365, particularly Excel and PowerPoint.
• Social media: Experience or knowledge of content creation and editing tools such as Canva and CapCut, platform algorithms, content optimisation and social media best practice.
• Organisation: Strong organisational and prioritisation skills, with the ability to manage competing demands.
• Safeguarding: Good understanding of safeguarding principles and responsibilities.
• Independence: Ability to work proactively, use initiative and manage responsibilities independently.
• Personal qualities: Compassionate, non-judgemental and inclusive, with a commitment to supporting autistic people and their families.

Desirable Criteria

• Experience supporting the delivery, development or evaluation of training programmes or services.
• Knowledge of trauma-informed practice and safeguarding.
• Understanding of co-production and how to embed it in practice.
• Knowledge of marketing and digital engagement strategies.

Confidentiality and Safeguarding

The role may involve access to confidential information about families and service users. All staff must:

• Protect confidential information and follow organisational policies.
• Promote the safety, wellbeing and inclusion of children, young people and adults accessing RfA's services.
• Maintain professional boundaries and model safe, respectful behaviour.
• Recognise and promptly report safeguarding, welfare or behaviour-related concerns.
• Work in ways that reduce risk and support positive behaviour, emotional regulation and individual communication needs.
• Contribute to a culture where safeguarding concerns are taken seriously.

Staff Benefits

Ninety per cent of our staff say RfA is a great place to work. Benefits include:

• Flexible and hybrid working arrangements where available.
• 25 days' annual leave pro rata, plus eight bank holidays and three Celebration Days. Celebration Days may be used between Christmas and New Year or for religious or significant personal occasions.
• Ongoing training and professional development.
• Wellbeing initiatives and an Employee Assistance Programme.
• Pension scheme membership.
• A supportive, warm and enjoyable working environment with colleagues passionate about improving autistic people's lives.

DBS Checks

All appointments are subject to appropriate, role-based safer recruitment checks.

• Regulated activity roles: An Enhanced DBS check, including relevant Barred List checks where eligible, will be required. These roles are exempt from the Rehabilitation of Offenders Act 1974.
• Non-regulated roles involving service-user contact: An Enhanced DBS check will be required where the role is eligible. Barred List checks are not permitted for roles that do not involve regulated activity.
• Office and administrative roles: An appropriate DBS check will be required where eligible, following a role-based risk assessment.

All checks will be conducted in accordance with DBS eligibility criteria and the DBS Code of Practice.

Equality, Diversity and Inclusion

We particularly welcome applications from Global Majority, LGBTQIA+ and disabled candidates to improve representation at RfA and strengthen outcomes for our community.

As a neuro-affirming employer, we take a strengths-based, rights-based approach that respects neurodivergent identity. We do not seek to fix or cure autism and recognise that autistic people may experience disabling barriers.

We are committed to improving recruitment and support for neurodivergent employees and those with lived experience. RfA is a Disability Confident employer, and disabled candidates who meet the minimum essential criteria are guaranteed an interview.

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