At a Glance
- Tasks: Lead and oversee the delivery of vital services for autistic individuals, ensuring high-quality support.
- Company: Resources for Autism, a values-driven organisation making a real difference in the community.
- Benefits: Join a compassionate team with opportunities for personal growth and impactful work.
- Other info: Dynamic role with a focus on operational excellence and compassionate leadership.
- Why this job: Be a key player in enhancing the lives of autistic people and shaping positive societal change.
- Qualifications: Experience in service delivery and a passion for supporting diverse communities.
The predicted salary is between 29700 - 36300 £ per year.
About Resources for Autism (Rf A) Since 1997 when we started as a small playgroup set up by parents dismayed at the lack of provision for their autistic children, Rf A has grown into a major deliverer of services and support in London and the West Midlands with a turnover of around £2.5m per year.
Our mission is to support and enable autistic people to live happy and fulfilling lives.
We want to change society’s attitude to autism whilst also providing essential services and enriching opportunities to autistic people.
We are a values-driven organisation which employs values-driven people who want to make a difference.
Our values are: Inclusion, Creativity, Compassion, Courageousness and Expert.
You will play a vital part in ensuring that we can resource and sustain this amazing work.
The Role The role of the Service Delivery Lead is central within the Services Team, responsible for maintaining operational oversight, ensuring high-quality delivery and shaping the ongoing development of our children and adult provisions.
The post holder provides proactive leadership and support to Area Coordinators, Leaders and Support Workers, ensuring consistent, values-driven practice across all services.
Working closely with the Service Manager, the Service Delivery Lead will oversee the operational planning and coordination of services, including staffing, allocations, waiting lists, service administration, quality assurance, performance monitoring, safeguarding and resource management.
The role is responsible for ensuring services are delivered efficiently, at capacity, safely and effectively whilst meeting organisational, contractual and funder requirements.
As we progress with our new organisational strategy for 2025-2030, we are seeking a values-driven individual who can combine operational practice with compassionate leadership to support the development, growth and continuous improvement of our services.
Main Responsibilities Service Delivery CYP services: Lead the day-to-day operational delivery of our CYP groups and holiday schemes (short breaks), ensuring services are well-organised and that staffing, resources, equipment and session logistics are effectively planned and in place for smooth, high-quality delivery.
Adult services: Provide operational oversight of our adult groups, supporting the Adults Area Coordinator to ensure services are well-organised and delivered effectively.
Oversee service allocations, waiting lists and booking processes across CYP and Adult services, ensuring fair access, efficient utilisation of capacity and effective communication with families and participants.
Support with operational planning for term-time groups, holiday schemes and adult services, ensuring venues, equipment, resources, staffing and logistics are coordinated effectively.
Maintain oversight of attendance records, registers, participant information, medical information and support plans, ensuring records are accurate, accessible and up to date.
Ensure systems including My RFA App, databases and service records are maintained effectively and used consistently across all provisions.
Support procurement and replenishment of equipment, resources and materials required for service delivery.
Maintain a visible and engaged presence within frontline services, providing operational support where required, developing a strong understanding of service delivery, and building familiarity with service users and their individual needs.
Service Development
Service Delivery Lead employer: Resources for Autism
As a Human Resources Officer at our company, you will be part of a dynamic and supportive work culture that prioritises employee well-being and professional growth. We offer competitive salaries, comprehensive benefits, and opportunities for career advancement in a collaborative environment, making us an excellent employer for those seeking meaningful and rewarding employment.
