Coordinator in London

Direct Reports: Local Area Leaders and other sessional support workers and volunteers.

Flexible working: This role will require out of hours working at evenings and some weekends.

About Resources for Autism (RfA): Since 1997, RfA has grown into a major deliverer of services and support in London and the West Midlands with a turnover of around £2.5m per year. Our mission is to support and enable autistic people to live happy and fulfilling lives. We want to change society’s attitude to autism whilst also providing essential services and enriching opportunities to autistic people. We are a values-driven organisation which employs values-driven people who want to make a difference. Our values are: Inclusion, Creativity, Compassion, Courageousness and Expert.

Our Services: All of our services across children and adults and parent/carers mirror the wider organisational mission of providing safe, fun and meaningful support that enables personal development. We provide this support by ensuring our staff are skilfully trained, meet the highest safeguarding expectations and are encouraged to develop and upskill throughout their career with RfA.

The Role: Oversee, coordinate and deliver RfA’s localised adult groups and pathways so autistic adults (mainly lower–medium support needs) build independence, social connections, empowerment, and identity. Ensure the right people are in the right groups, and service user journeys remain proactive. Supervise the Area Leader, sessional staff and volunteers to deliver impact. We are looking for a value led individual who is energetic and self-motivated with a ‘can do’ attitude. The ideal candidate will be a strong team player and an excellent communicator.

• Oversee and lead one online peer support group – an open space for facilitated Q&A and peer support for un/diagnosed adults.
• Run in collaboration with the Leader – either joint deliver or alternating.
• Oversee, lead and support Austruck groups for autistic adults with lower–medium needs; split into 18–25 and 25+ age bands; focus on independence, social connections, empowerment, identity.
• Inbetweeners groups — lead a group for autistic adults with medium needs; safe space to unmask; programmes should include life/soft skills and be a space for peer support.
• Oversee high needs group for adults.

This service model requires smart thinking and proactive planning to ensure service users are matched to the right services and supported along a seamless journey whilst with RfA.

Main Responsibilities:

• Operational coordination: Scheduling, venues coordination, attendance tracking, waitlist & triage, risk assessments, and session logistics.
• Right person, right group: Intake calls and short needs assessments; eligibility checks; matching to relevant service; timely re-routing of service users as needs change.
• Proactive journeys: Create progression plans with participants; prevent stagnation by offering next-step activities or graduates pathways.
• Create connections to ensure the services are well advertised in the right places.
• Staff/Volunteer management: manage the Area Leader, support workers and volunteers within this team.
• Measurement & reporting: Collect attendance, demographics, short outcomes and evaluations; feed into RfA dashboards/funder reports.
• Partnerships: Liaise with local hubs, adult education, employment services, and peer networks to widen opportunities and promote RfA's adult offer.
• Continuous improvement: Gather participant feedback; adjust topics, pacing, and accessibility to maximise engagement and progress.
• Work with finance regarding fees and invoicing for attendance at services/groups.

Core responsibilities for every role:

• Uphold and adhere to the values of RfA at all times.
• Ensure compliance with RfA’s safeguarding policies and procedures.
• Promote equality in the workplace and in our services.
• Undertake any other duties asked of you that are commensurate with your grade.

Person Specification:

• Significant experience coordinating support services or programmes for autistic adults or other neurodivergent people.
• Demonstrable experience in group facilitation, including planning, delivering, evaluating, and adapting sessions for diverse access needs.
• Experience conducting structured intake, triage, or needs assessments, ideally with autistic adults.
• Relevant qualifications/experience in health and social care, youth work, adult services.
• Staff and volunteer management experience, including recruitment, induction, training, supervision, and performance oversight.
• Experience developing personalised progression plans or support pathways.
• Clear experience maintaining safeguarding, risk assessment, and incident reporting standards.
• Experience working within a strengths based, neurodiversity affirming practice model.
• Proven experience of working with external partners to widen opportunities for service users.
• Experience collecting and reporting service level data.
• Skilled at boundary holding, maintaining psychologically safe spaces, and managing group dynamics.
• Lived experience or professional experience relating to autism.

Confidentiality and Safeguarding: You will have access to confidential information concerning families and other service users and will be required to maintain confidentiality at all times. Promote and uphold the safety, wellbeing and dignity of children, young people and vulnerable adults. Comply with the organisation’s safeguarding, confidentiality and data protection policies and procedures. Maintain appropriate professional boundaries and ensure that all sensitive and confidential information is handled securely and responsibly. Identify and respond appropriately to any safeguarding or welfare concerns arising from records or information accessed.

Benefits:

• Flexible working patterns with the option to work in a hybrid way.
• 25 days of leave (pro rata for part time roles) each year plus 8 bank holidays and an additional 3 Celebration days.
• Access to ongoing training and progress in the areas that interest you.
• Access to our wellbeing initiatives and an Employee Assistance Programme.
• A supportive, warm and fun working environment made up of values driven people.

Application process: In order that we adhere to Safer Recruitment processes, all applicants are required to complete an application form which must include your full employment history. You are also required to provide details of your full education history. In your personal statement, we would like to see how you feel you meet the person specification and the requirements/responsibilities of the role. We particularly welcome applications from global majority candidates, LGBTQIA+ candidates and disabled candidates.