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For Companies At a Glance
- Tasks: Coordinate service calls, schedule engineers, and manage repairs in a fast-paced environment.
- Company: Join a leading construction equipment company dedicated to customer satisfaction.
- Benefits: Enjoy competitive salary, generous holiday, wellness rewards, and 24/7 doctor access.
- Why this job: Be the key player in ensuring smooth operations and happy customers while developing your skills.
- Qualifications: Experience in construction equipment coordination and strong communication skills are essential.
- Other info: Work Monday to Friday with occasional Saturday mornings on a rota.
The predicted salary is between 30000 - 42000 £ per year.
Based at our client's busy Stirling depot, Monday to Friday 8am-5pm | 40 hours per week, Saturday mornings (8am-12pm) on a rota.
Keep Operations Moving & Customers Happy
Are you a natural problem-solver with a knack for organisation and a background in the construction equipment industry? We're looking for a Service Coordinator to take charge of planning, scheduling, and keeping things running like a well-oiled machine. This is your chance to play a key role in ensuring customers receive top-tier support - fast, efficient, and with a smile.
What You'll Be Doing:
- Be the first point of contact for incoming service calls
- Schedule and coordinate Field Service Engineers, parts, and resources
- Manage the end-to-end process of service and repair activities
- Open and close service jobs, create purchase orders and invoices
- Inspect equipment across the workshop, yard, and wash bay
- Assist with team meetings, toolbox talks, and support training
- Step in for the Service Delivery Manager when needed
What You'll Bring:
- Experience in a similar coordination role within the construction equipment industry
- A strong grasp of servicing and repair terminology
- Ability to read and understand technical parts catalogues
- First-class communication skills and a professional phone manner
- Solid IT skills and the ability to multitask in a fast-paced environment
- A proactive mindset and confidence working independently
Perks & Benefits:
- Competitive Salary
- 5% Employer Pension Contribution
- 25 Days Holiday + Bank Holidays
- Cycle to Work Scheme
- Life Assurance 4x Salary
- YuLife App - Wellness rewards & discounts
- Health & Wellbeing Support - Physical, financial, and mental
- 24/7 Doctor Access, HealthShield Cashplan, EAP
- Free Will Writing Service
Ready to Step into a Role That Matters? Apply now. Want to learn more first? Call: 01952 281908 - we'd love to chat. Be part of a team where your coordination skills keep the wheels turning and customers coming back. Let's make it happen!
Service Coordinator | Construction Equipment in Stirling employer: ResourceBank
Contact Detail:
ResourceBank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Coordinator | Construction Equipment in Stirling
✨Tip Number 1
Familiarise yourself with the construction equipment industry. Understanding the terminology and processes will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Network with professionals in the construction equipment sector. Attend industry events or join relevant online forums to connect with potential colleagues and learn more about the company culture.
✨Tip Number 3
Prepare for common interview questions related to service coordination. Think about scenarios where you've successfully managed schedules or resolved customer issues, as these examples will demonstrate your problem-solving skills.
✨Tip Number 4
Showcase your IT skills during the application process. Be ready to discuss any software or tools you've used in previous roles that relate to scheduling and coordination, as this is crucial for the position.
We think you need these skills to ace Service Coordinator | Construction Equipment in Stirling
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in coordination roles, particularly within the construction equipment industry. Use specific examples that demonstrate your problem-solving skills and ability to manage multiple tasks.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your understanding of servicing and repair terminology, and how your communication skills can enhance customer satisfaction.
Highlight Relevant Skills: In your application, emphasise your IT skills and ability to multitask in fast-paced environments. Provide examples of how you've successfully coordinated teams or projects in the past.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at ResourceBank
✨Showcase Your Problem-Solving Skills
As a Service Coordinator, you'll need to demonstrate your ability to tackle challenges head-on. Prepare examples from your past experiences where you successfully resolved issues, particularly in the construction equipment sector.
✨Familiarise Yourself with Technical Terminology
Understanding servicing and repair terminology is crucial for this role. Brush up on relevant terms and be ready to discuss how you've applied this knowledge in previous positions.
✨Demonstrate Strong Communication Skills
Since you'll be the first point of contact for service calls, practice articulating your thoughts clearly and professionally. Consider role-playing common scenarios to enhance your phone manner and customer interaction skills.
✨Highlight Your Organisational Abilities
This role requires excellent multitasking and organisational skills. Be prepared to discuss how you manage your time and resources effectively, especially in fast-paced environments. Share specific examples that showcase your coordination prowess.
