At a Glance
- Tasks: Support unpaid carers by providing essential information and advice.
- Company: Join a growing charity dedicated to helping the community.
- Benefits: Flexible hours, competitive salary, and a supportive work environment.
- Other info: Part-time role with opportunities for personal growth and development.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Strong communication skills and proficiency in Microsoft Office.
The predicted salary is between 24569 - 24569 € per year.
Serving the people of Bradford, Harrogate, Selby and Craven Districts, Carers’ Resource is a successful and growing charity, which provides essential support to thousands of unpaid carers across these areas.
We are currently seeking a Contact Team Officer based in our Shipley office for 18 hours per week. The salary is £11,952.72 for 18 hours and £24,569.48 (Full-time equivalent). New post holders start at the bottom of the scale.
We are seeking someone with excellent office skills to join our Contact Team (registration, information, and advice). The successful candidate will be able to demonstrate:
- A high standard of telephone work
- Keyboard skills
- A sound knowledge of Microsoft Office packages including Word and Excel
- Good communication, telephone, reception, and data input skills
- Flexibility and a positive caring attitude
For an informal discussion, please contact Jen Foster on 01274 449660.
Closing date for applications: Tuesday 2nd June 2026
Interviews will take place on: Wednesday 10th June 2026
The Carers’ Resource is an equal opportunities employer.
Contact Team Officer employer: ReSOURCE
Carers’ Resource is an exceptional employer dedicated to supporting unpaid carers in the Bradford, Harrogate, Selby, and Craven districts. With a strong commitment to employee development and a positive work culture, we offer flexible working hours and a supportive environment that values compassion and teamwork. Join us in making a meaningful impact while enjoying the benefits of working in a growing charity that prioritises the well-being of both its staff and the community.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Team Officer
✨Tip Number 1
Get to know the organisation! Research Carers’ Resource and understand their mission. This will help you tailor your approach during interviews and show that you're genuinely interested in supporting unpaid carers.
✨Tip Number 2
Practice your phone skills! Since the role involves a lot of telephone work, consider doing mock calls with friends or family. This will help you feel more confident and polished when it comes to real conversations.
✨Tip Number 3
Show off your tech skills! Brush up on Microsoft Word and Excel before the interview. You might even want to prepare a quick demo of how you can use these tools effectively, as it could really impress the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and keen to join the team at Carers’ Resource.
We think you need these skills to ace Contact Team Officer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights the skills and experiences that match the Contact Team Officer role. We want to see your excellent office skills and any relevant experience in registration, information, and advice.
Craft a Personal Cover Letter:Your cover letter is your chance to shine! Use it to showcase your communication skills and positive attitude. Let us know why you’re passionate about supporting unpaid carers and how you can contribute to our team.
Showcase Your Tech Skills:Since we’re looking for someone with a sound knowledge of Microsoft Office, make sure to mention your proficiency in Word and Excel. If you have any specific examples of how you've used these tools effectively, share them!
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and keep everything organised. Plus, it shows you’re tech-savvy!
How to prepare for a job interview at ReSOURCE
✨Know Your Stuff
Make sure you brush up on the key responsibilities of a Contact Team Officer. Familiarise yourself with the charity's mission and the specific needs of unpaid carers in the Bradford, Harrogate, Selby, and Craven districts. This will show your genuine interest and help you answer questions more confidently.
✨Show Off Your Skills
Since the role requires excellent office skills, be prepared to discuss your experience with Microsoft Office, especially Word and Excel. Bring examples of how you've used these tools effectively in previous roles, and if possible, practice some basic tasks beforehand to feel more confident.
✨Communication is Key
As this position involves a lot of telephone work and communication, practice your phone etiquette. You might even want to do a mock interview over the phone with a friend. Focus on being clear, concise, and friendly – it’s all about making a positive impression!
✨Be Flexible and Positive
The job description mentions the need for flexibility and a caring attitude. Think of examples from your past where you’ve demonstrated these qualities. Whether it’s adapting to changes at work or showing empathy towards others, having these stories ready will help you stand out as a candidate who truly fits the role.
