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- Tasks: Manage customer interactions and sales orders through inbound and outbound communications.
- Company: Resource Recruitment, a dynamic company based in Poole, Dorset.
- Benefits: Earn £13.46 per hour with full-time hours and a supportive work environment.
- Other info: Full-time role with opportunities for growth in a vibrant setting.
- Why this job: Join a team where your communication skills can shine and make a difference.
- Qualifications: Strong customer service skills and a proactive attitude are essential.
The predicted salary is between 28000 - 28000 £ per year.
Resource Recruitment is seeking a temporary Customer Service Associate based in Poole, Dorset, to manage customer interactions and sales orders. The role involves handling inbound and outbound communications, resolving queries related to orders and deliveries, and logging details in CRM.
The ideal candidate will demonstrate strong customer service and communication skills, a proactive approach, and integrity.
This full-time position involves 40 hours a week, offering a salary of £13.46 per hour or £28,000 per annum.
Temp Customer Service Specialist | Inbound & Outbound employer: Resource Recruitment
Contact Detail:
Resource Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Temp Customer Service Specialist | Inbound & Outbound
✨Tip Number 1
Make sure to research the company before your interview. Knowing their values and mission can help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 2
Practice common customer service scenarios. Think about how you'd handle difficult customers or resolve order issues, as these are likely to come up during your interview.
✨Tip Number 3
Don’t forget to prepare questions for your interviewer! This shows that you’re engaged and gives you a chance to find out if the company is the right fit for you.
✨Tip Number 4
Apply through our website for the best chance of landing the job. We want to see your application and help you get started on this exciting opportunity!
We think you need these skills to ace Temp Customer Service Specialist | Inbound & Outbound
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and communication skills. We want to see how you've handled similar roles before, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Service Specialist role. Be sure to mention your proactive approach and integrity, as these are key qualities we’re looking for.
Showcase Your Communication Skills: Since this role involves a lot of customer interaction, make sure your written application reflects your strong communication skills. Keep it clear, concise, and friendly – just like how you’d interact with customers!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Resource Recruitment
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Be ready to discuss how you would handle common scenarios, like dealing with an upset customer or managing a high volume of calls. This shows that you understand the role and can think on your feet.
✨Familiarise Yourself with CRM Systems
Since logging details in a CRM is part of the job, it’s a good idea to familiarise yourself with popular CRM systems. If you’ve used one before, be prepared to share your experience. If not, do a bit of research to show your willingness to learn.
✨Prepare for Role-Play Scenarios
Expect some role-play during the interview where you might have to demonstrate how you’d handle a customer query. Practising these scenarios beforehand can help you feel more confident and articulate during the actual interview.
✨Show Your Proactive Side
Employers love candidates who take initiative. Think of examples from your past experiences where you went above and beyond for a customer or improved a process. Sharing these stories will highlight your proactive approach and integrity.