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- Tasks: Handle customer calls and emails, manage accounts, and resolve enquiries.
- Company: Join a leading manufacturing company with a friendly team in Poole.
- Benefits: Enjoy 25 days holiday, private medical cover, and a pension plan.
- Why this job: Make a difference by providing excellent customer service in a dynamic environment.
- Qualifications: Previous customer service experience and strong organisational skills required.
- Other info: Fast-paced role with opportunities for growth and development.
The predicted salary is between 24000 - 36000 £ per year.
A leading manufacturing company is currently recruiting for a Customer Service Specialist on a permanent basis to join their friendly, busy and hardworking team based in Poole.
This is a busy, hands-on role where you will be dealing with customer calls, emails and general administration. Within this role your key tasks will include:
- Dealing with inbound and outbound calls (approx. 20 – 30 calls per day)
- Managing customer accounts
- Liaising with customers to solve any enquiries or issues
- Following up with customers to ensure they have received the best service
- Providing quotations and processing orders
- Logging and resolving customer complaints
- Liaising with other internal departments to provide updates
- Maintaining accurate customer records
The successful applicant will:
- Have previous experience in providing excellent customer service
- Order processing / Sales administration experience
- Have excellent attention to detail, highly organised and have a ‘can do’ attitude
- Excellent phone manner and confidence dealing with diverse customers
- Ability to manage multiple priorities in a fast-paced environment
- Proficiency in Microsoft Office (Outlook, Excel, Word, Teams)
If you are an experienced Customer Service Specialist who wants to work with a well-established company, please contact our Recruitment Team or send your CV.
Resource Recruitment is an equal opportunities employer and is committed to a policy of treating all its employees and job applicants equally.
Customer Service Specialist in Poole employer: Resource Recruitment
Contact Detail:
Resource Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist in Poole
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the manufacturing company. Understand their products, values, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling those tricky questions about dealing with complaints or managing multiple priorities during the interview.
✨Tip Number 3
Show off your skills! When discussing your experience, highlight specific examples where you've provided excellent customer service or resolved issues effectively. Use the STAR method (Situation, Task, Action, Result) to structure your responses and make them memorable.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Service Specialist in Poole
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Specialist role. Highlight your previous experience in customer service and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of how you've handled customer enquiries or resolved issues in the past. We love a good story!
Show Off Your Skills: Don’t forget to mention your proficiency in Microsoft Office and any other tools you’re familiar with. If you’ve got a ‘can do’ attitude, let us know! We’re all about finding someone who can juggle multiple priorities in our fast-paced environment.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application lands directly in our hands. Plus, we’ll get back to you within 24 hours if you’re a good match!
How to prepare for a job interview at Resource Recruitment
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their products, services, and values. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you've excelled in customer service. Think about times when you resolved complaints or went above and beyond for a customer. This will demonstrate your ability to handle the responsibilities of the role.
✨Practice Your Phone Manner
Since this role involves a lot of phone communication, practice speaking clearly and confidently. You might even want to do a mock interview over the phone with a friend to get comfortable with the format and ensure your phone manner is top-notch.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific customer scenarios. Prepare by thinking through common issues that arise in customer service and how you would resolve them. This shows that you can think on your feet and are ready for the fast-paced environment.