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- Tasks: Assist customers with queries via calls and emails while logging interactions accurately.
- Company: A family-owned business in Poole with a strong community focus.
- Benefits: Earn £13.46 per hour, enjoy a supportive work environment, and gain valuable experience.
- Other info: Temporary role with potential for growth and development in customer service.
- Why this job: Join a friendly team and enhance your customer service skills in a dynamic setting.
- Qualifications: Strong communication skills and a proactive, organised approach are essential.
The predicted salary is between 28000 - 28000 £ per year.
Location: Poole, Dorset
Type: Temporary, up to 3 months
Salary: £13.46 per hour / £28,000 per annum
Hours: 40 hours per week, Monday – Friday 8.00am – 5.00pm
A long‑standing, family‑owned business based in Poole are looking to recruit a Customer Service Associate on a temporary basis.
Responsibilities:
- Handling inbound and outbound customer calls and emails
- Logging all interactions accurately in CRM
- Resolving order, delivery, return and complaint queries
- Processing sales orders and customer updates
- Working to agreed KPIs and service levels
Qualifications:
- Strong customer service and communication skills
- A proactive, organised and detail‑focused approach
- Confidence using systems and managing multiple tasks
- A positive, professional attitude with high integrity
Contact us at 01202 686000 or via email at jobs@rrm.uk.com.
Customer Experience Associate in Poole employer: Resource Recruitment
Contact Detail:
Resource Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Associate in Poole
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you stand out.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of a mirror. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 3
Follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm and keeps you on their radar.
✨Tip Number 4
Apply through our website! We make it easy for you to find roles that suit your skills. Plus, it gives us a chance to see your application first-hand!
We think you need these skills to ace Customer Experience Associate in Poole
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Experience Associate role. Highlight your customer service skills and any relevant experience that matches the job description. We want to see how you can bring value to our team!
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers, it's crucial to demonstrate your strong communication skills in your written application. Use clear and concise language, and don’t forget to showcase your positive attitude!
Be Detail-Oriented: Pay attention to the details when filling out your application. Double-check for any typos or errors, as these can make a big difference. We appreciate candidates who are organised and detail-focused, just like we are at StudySmarter!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive, which is exactly what we’re looking for!
How to prepare for a job interview at Resource Recruitment
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Understand how to handle common queries and complaints, as well as the importance of logging interactions accurately in a CRM system. This will show that you’re proactive and ready to tackle the role head-on.
✨Demonstrate Your Communication Skills
During the interview, focus on showcasing your strong communication skills. Practice answering questions clearly and concisely, and be prepared to discuss examples of how you've effectively resolved customer issues in the past. This will highlight your ability to connect with customers and colleagues alike.
✨Show Off Your Organisational Skills
Since the role requires managing multiple tasks, be ready to discuss how you stay organised. Share specific strategies or tools you use to keep track of your workload and ensure you meet KPIs. This will demonstrate your detail-focused approach and reliability.
✨Bring a Positive Attitude
A positive, professional attitude can set you apart from other candidates. During the interview, maintain a friendly demeanour and express enthusiasm for the role. Employers love candidates who can bring energy and integrity to their team, so let your personality shine through!