At a Glance
- Tasks: Manage and grow relationships with luxury brand accounts while driving performance and profitability.
- Company: A long-standing, family-owned business in Poole with a strong community focus.
- Benefits: 30 days holiday, company sick pay, free parking, and perks at work.
- Other info: Enjoy a supportive environment with opportunities for personal and professional development.
- Why this job: Join a dynamic team and make a real impact in client relationships and business growth.
- Qualifications: Experience in account management, strong communication skills, and a passion for luxury brands.
Job Location: Poole, Dorset
Job Type: Permanent
Salary: Up to £45,000 per annum
Hours: 40 hours per week, Monday – Friday 8.00am – 5.00pm
Benefits: 30 days holiday (inc Bank holidays), Holiday buy-back scheme; Company sick pay; Free onsite parking; Perks at Work; Cycle to Work scheme; Employee assistance programme (EAP); Company social and corporate events
A long-standing, family-owned business based in Poole are looking to recruit a Client Relationship Manager on a permanent basis. Working within a team, this is a fantastic opportunity for a proactive and commercially minded individual who thrives on building strong customer relationships and identifying growth opportunities. You will act as an industry expert across a range of products, managing and expanding key accounts.
Key Responsibilities:
- Manage and grow relationships with key luxury brand accounts as the primary point of contact
- Drive account performance with a strong focus on revenue, margin, and profitability
- Analyse pricing strategies, cost structures, and commercial performance
- Identify growth opportunities across existing accounts and support new business development
- Deliver a high-end, tailored customer experience aligned with luxury brand standards
- Collaborate with internal teams (sales, marketing, operations) for seamless delivery
- Monitor market trends and competitor activity to inform strategy
- Produce account plans, forecasts, and performance reports
- Maintain strong margin awareness and ensure sustainable profitability
- Balance client satisfaction with commercial decision-making
- Track and manage KPIs including revenue, margin, and retention
- Deliver a premium, personalised service to all clients
- Anticipate client needs and resolve issues proactively
- Build long-term, trust-based partnerships
- Uphold brand values across all interactions
Skills & Experience:
- Proven experience in account management or client relationship management
- Background in luxury, premium retail, or similar sectors desirable
- Strong commercial awareness with experience managing margins and profitability
- Excellent communication and relationship-building skills
- Analytical mindset with the ability to interpret data and drive decisions
- Highly organised with strong attention to detail
- Strong IT skills, including Excel
For more information on this position, company or to apply for this role, please either contact our recruitment team or send your CV.
Resource Recruitment is an equal opportunities employer and is committed to a policy of treating all its employees and job applicants equally.
Client Relationship Manager in Poole employer: Resource Recruitment
Join a long-standing, family-owned business in Poole as a Client Relationship Manager, where you will thrive in a supportive work culture that values strong customer relationships and personal growth. Enjoy generous benefits including 30 days of holiday, a holiday buy-back scheme, and opportunities for professional development while working in a dynamic team environment focused on delivering premium service to luxury brand clients.
StudySmarter Expert Advice🤫
We think this is how you could land Client Relationship Manager in Poole
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have. It’s a great way to get insider info and make a good impression.
✨Tip Number 3
Prepare for the interview by practising common questions related to client relationship management. Think about how you can demonstrate your skills in building strong relationships and driving account performance.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Client Relationship Manager in Poole
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Client Relationship Manager role. Highlight your experience in account management and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about building client relationships and how your background in luxury or premium retail makes you a perfect fit for this role. Keep it engaging and personal!
Showcase Your Achievements:When detailing your experience, focus on specific achievements that demonstrate your ability to drive revenue and manage key accounts. Numbers speak volumes, so if you've improved margins or client satisfaction, let us know!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your details!
How to prepare for a job interview at Resource Recruitment
✨Know Your Clients
Before the interview, research the luxury brands the company works with. Understand their values, products, and market positioning. This will help you demonstrate your ability to build strong relationships and show that you're genuinely interested in the role.
✨Showcase Your Analytical Skills
Be prepared to discuss how you've used data to drive decisions in previous roles. Bring examples of how you've analysed pricing strategies or account performance to identify growth opportunities. This will highlight your analytical mindset and commercial awareness.
✨Demonstrate Relationship-Building Expertise
Think of specific instances where you've successfully managed client relationships. Be ready to share stories that illustrate your communication skills and ability to anticipate client needs. This will show that you can deliver a premium, personalised service.
✨Prepare Questions About Growth Opportunities
Have thoughtful questions ready about how the company identifies and pursues growth opportunities within existing accounts. This shows your proactive nature and aligns with the company's focus on expanding key accounts, making you a more attractive candidate.
