Order Processor

Order Processor Job Location: Poole, Dorset Job Type: Permanent Salary: Up to £27,000 per annum, depending on experience Hours: 37.5 hours per week, Monday – Friday 9am – 5pm Benefits: 28 days holiday rising with service, pension, free onsite parking A leading manufacturing company who are growing year on year are currently recruiting for an Order Processor on a permanent basis to join their friendly, busy and hardworking team based in Poole. This position does not involve any cold calling; it is all inbound customer service calls and emails. The order processing team play a vital part in ensuring UK and globally based customers receive their deliveries on time. Orders are processed via telephone, email and an online ordering system. Part of your teams’ duties will be responding to any inbound customer enquiries regarding stock, deliveries prices and lead times and ensuring the order is processed in a timely manner. This exciting position would suit an individual who likes to ensure tasks are always delivered to a high standard. With 1000’s of stock codes and product lines it is essential you have a good eye for detail. Ensuring the highest level of customer service is delivered to the customers you will also be responsible for: * Pricing and quoting customer orders through to dispatch, sending customers confirmation emails and keeping them up to date with their deliveries * Prioritising order requests ensuring they are dealt with in the most efficient manner * Progress chasing and resolving delivery issues * Keeping the database up to date with customer information and previous communication * Handling customer enquiries, issuing advice and helping to process their order of products via phone, fax and email The successful applicant will: * Have previous experience in providing excellent customer service * Order processing / Sales administration experience * Have excellent attention to detail, highly organised and have a ‘can do’ attitude * Self-motivated and results driven * Confident working on your own as much as you enjoy working collaboratively within a team * Excellent communication skills both written and verbally * Strong PC skills and Microsoft programmes including Excel If you are an experienced Sales Administrator who wants to work with a well-established company, please contact our Recruitment Team on (phone number removed) or send your CV. Those who have the right skills and experience, our aim is that you will hear back from us within 24 hours but due to the high number of applications we are receiving at present, we are unable to respond to every application individually so If you do not hear from us within 3 days, please assume that your application at this stage has not been successful. As new positions arise, we will review any applications already made to us and may contact you about other suitable roles. Resource Recruitment is an equal opportunities employer and is committed to a policy of treating all its employees and job applicants equally. It is the policy of the Company to take all reasonable steps to ensure that each applicant is assessed only in accordance on the basis of their qualifications, skills and abilities to perform the relevant duties without prejudice in regards to background, religion, ethnicity, age, sexual orientation, disability or gender. By completing our application process, you are authorising us as a Recruitment Agency to contact you in connection with your application by email and / or telephone & SMS under GDPR Article 6(1) (a) and you are also consenting to receiving information via the same means in relation to Resource Recruitment providing you with work finding services. Our Privacy Policy can be viewed on our website under the Privacy Policy tab on our website. Should you wish, you may opt out at any time. Keywords: Customer Service Advisor, Customer Service Administrator, Customer Service, Sales Administrator, Order Processor, Order Processing, Administrator, Co-ordinator, coordinator, sales admin, sales co-ordinator, sales coordinator, Poole, Bournemouth, Ferndown, Wimborne, Wareham, Blandford, Dorchester