Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Handle customer calls, manage accounts, and resolve enquiries in a fast-paced environment.
- Company: Join a leading manufacturing company with a friendly and hardworking team.
- Benefits: Enjoy 25 days holiday, private medical cover, and a pension plan.
- Why this job: Make a difference by providing excellent customer service and support.
- Qualifications: Experience in customer service and strong organisational skills required.
- Other info: Great opportunity for career growth in a supportive workplace.
The predicted salary is between 24000 - 36000 £ per year.
A leading manufacturing company is recruiting for a Customer Service Specialist on a permanent basis to join their friendly, busy and hardworking team based in Poole.
Responsibilities
- Deal with inbound and outbound calls (approx. 20 - 30 calls per day)
- Manage customer accounts
- Liaise with customers to solve enquiries or issues
- Follow up with customers to ensure they have received the best service
- Provide quotations and process orders
- Log and resolve customer complaints
- Liaise with other internal departments to provide updates
- Maintain accurate customer records
Qualifications
- Have previous experience in providing excellent customer service
- Order processing / Sales administration experience
- Excellent attention to detail, highly organised and with a can-do attitude
- Excellent phone manner and confidence dealing with diverse customers
- Ability to manage multiple priorities in a fast-paced environment
- Proficiency in Microsoft Office (Outlook, Excel, Word, Teams)
How to apply
If you are an experienced Customer Service Specialist who wants to work with a well-established company, please contact our Recruitment Team or send your CV.
Note on application
Those who have the right skills and experience, our aim is that you will hear back from us within 24 hours but due to the high number of applications we are receiving at present, we are unable to respond to every application individually. If you do not hear from us within 3 days, please assume your application at this stage has not been successful.
About Resource Recruitment
Resource Recruitment is an equal opportunities employer and is committed to a policy of treating all its employees and job applicants equally.
Customer Service Specialist employer: Resource Recruitment
Contact Detail:
Resource Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist
✨Tip Number 1
Get to know the company before your interview! Research their values, products, and customer service approach. This will help us tailor your responses and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be dealing with 20-30 calls a day, it’s crucial to sound confident and friendly. We can role-play some common customer scenarios to help you feel more prepared.
✨Tip Number 3
Show off your organisational skills! Be ready to discuss how you manage multiple priorities in a fast-paced environment. We can brainstorm examples from your past experiences that highlight your ability to juggle tasks effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. We can help you draft a message that reiterates your enthusiasm for the role and appreciation for the opportunity.
We think you need these skills to ace Customer Service Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Specialist role. Highlight your previous experience in customer service and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer service and how your experience aligns with our needs. Keep it friendly and professional, just like the vibe we have at StudySmarter.
Show Off Your Skills: Don’t forget to mention your proficiency in Microsoft Office and any other tools you’ve used in past roles. We love a candidate who can juggle multiple tasks while keeping everything organised, so let us know how you do it!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our friendly team in Poole. Plus, we aim to get back to you within 24 hours if you’re a good fit!
How to prepare for a job interview at Resource Recruitment
✨Know the Company Inside Out
Before your interview, take some time to research the manufacturing company. Understand their products, values, and customer service philosophy. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you provided excellent customer service. Think about situations where you resolved complaints or managed difficult customers. This will demonstrate your ability to handle the responsibilities of a Customer Service Specialist.
✨Practice Your Phone Manner
Since you'll be dealing with 20-30 calls a day, practice your phone etiquette. Conduct mock calls with a friend or family member to refine your tone, clarity, and confidence. A friendly and professional phone manner can make a great impression.
✨Be Ready for Scenario Questions
Expect scenario-based questions during the interview. Prepare for questions like how you would handle an unhappy customer or manage multiple priorities. Think through your responses and structure them using the STAR method (Situation, Task, Action, Result) to clearly convey your thought process.
