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- Tasks: Deliver top-notch customer service via phone and email while managing queries and processing orders.
- Company: A family-owned business in Poole with a strong community focus.
- Benefits: Competitive pay, supportive team environment, and valuable experience in customer service.
- Other info: Temporary role with potential for future opportunities in a dynamic workplace.
- Why this job: Join a friendly team and make a real difference in customer experiences.
- Qualifications: Strong communication skills and a proactive, organised approach.
The predicted salary is between 28000 - 28000 £ per year.
A long-standing, family-owned business based in Poole are looking to recruit a Customer Service Associate on a temporary basis. You will be delivering excellent service across phone and email, manage customer queries, process orders, update CRM records, and work proactively to resolve issues and support sales.
Key duties include:
- Handling inbound and outbound customer calls and emails
- Logging all interactions accurately in CRM
- Resolving order, delivery, return and complaint queries
- Processing sales orders and customer updates
- Working to agreed KPIs and service levels
You will need:
- Strong customer service and communication skills
- A proactive, organised and detail-focused approach
- Confidence using systems and managing multiple tasks
- A positive, professional attitude with high integrity
Resource Recruitment is an equal opportunities employer and is committed to a policy of treating all its employees fairly.
Customer Experience Associate employer: Resource Recruitment
Contact Detail:
Resource Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Associate
✨Tip Number 1
Make sure you research the company before your interview. Knowing their values and what they stand for can help you tailor your answers and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, being able to articulate your thoughts clearly and confidently will set you apart from other candidates.
✨Tip Number 3
Prepare some questions to ask during the interview. This shows that you're engaged and gives you a chance to find out if the company is the right fit for you too!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people and increases your chances of landing that Customer Experience Associate role.
We think you need these skills to ace Customer Experience Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service skills and experience. We want to see how you’ve handled customer queries in the past, so don’t be shy about showcasing your achievements!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Experience Associate role. Keep it friendly and professional, just like we are at StudySmarter.
Be Clear and Concise: When filling out your application, keep your answers straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your skills and experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role as quickly as possible!
How to prepare for a job interview at Resource Recruitment
✨Know the Company
Before your interview, take some time to research the company. Understand their values, mission, and what makes them unique in the customer service industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Skills
Prepare specific examples from your past experiences that highlight your strong customer service and communication skills. Think about times when you resolved a difficult issue or went above and beyond for a customer. This will demonstrate your proactive approach and ability to handle multiple tasks.
✨Practice Common Questions
Anticipate common interview questions related to customer service, such as how you would handle a complaint or manage a busy workload. Practising your responses can help you feel more confident and articulate during the actual interview.
✨Ask Insightful Questions
At the end of the interview, be ready to ask thoughtful questions about the role and the company. This shows your enthusiasm and helps you determine if the position is the right fit for you. Consider asking about team dynamics or how success is measured in the role.