Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide technical support for 1,700 contact centre users using Amazon Connect and Salesforce Service Cloud.
- Company: Join a leading Salesforce Customer known for its innovative technology solutions.
- Benefits: Enjoy hybrid working options and a collaborative team environment with growth opportunities.
- Why this job: Make a real impact in a dynamic role while supporting a large user base.
- Qualifications: Experience with Amazon Connect and Salesforce Service Cloud is essential; strong troubleshooting skills required.
- Other info: This is a full-time position based in London with a mid-senior level seniority.
The predicted salary is between 36000 - 60000 £ per year.
Are you passionate about delivering exceptional technical support in a dynamic contact centre environment? We are recruiting on behalf of our client, a leading Salesforce Customer, for an experienced Contact Centre Support Engineer to provide expert support to contact centre users. This is a fantastic opportunity to join a forward-thinking organisation based in London, offering hybrid working for the right candidate.
Hybrid working model – enjoy the flexibility of working from home and the office.
Join a high-profile Salesforce Customer with a modern approach to technology.
Play a pivotal role in supporting a large-scale Amazon Connect and Salesforce Service Cloud environment.
Be part of a collaborative, innovative team with opportunities for growth.
Key Responsibilities:- Deliver day-to-day technical support for approximately 1,700 contact centre users, ensuring smooth operation of Amazon Connect and Salesforce Service Cloud platforms.
- Troubleshoot and resolve issues related to telephony, integrations, user access, and system performance.
- Collaborate with internal teams and external partners to implement enhancements and maintain system reliability.
- Monitor system health, perform routine maintenance, and escalate complex issues as required.
- Document solutions, create user guides, and contribute to knowledge sharing within the team.
- Support onboarding and training of new users on Amazon Connect and Salesforce Service Cloud.
- Proven experience supporting Amazon Connect in a contact centre environment.
- Strong hands-on experience with Salesforce Service Cloud.
- Excellent troubleshooting and problem-solving skills.
- Solid understanding of contact centre operations and user support best practices.
- Effective communication skills, both written and verbal.
- Ability to manage multiple priorities in a fast-paced environment.
- Right to work in the UK and ability to commute to London as part of a hybrid working pattern.
Ready to take the next step in your career? If you have the expertise in Amazon Connect and Salesforce Service Cloud, and want to make a real impact supporting a large user base, we want to hear from you! Don’t miss out – apply today and join an innovative team driving customer success!
Contact Centre Support Engineer employer: Resource On Demand Limited
Contact Detail:
Resource On Demand Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Support Engineer
✨Tip Number 1
Familiarise yourself with Amazon Connect and Salesforce Service Cloud. Since these are key platforms for the role, having a solid understanding of their functionalities will help you stand out during discussions.
✨Tip Number 2
Showcase your troubleshooting skills by preparing examples of past experiences where you've resolved technical issues in a contact centre environment. This will demonstrate your problem-solving abilities effectively.
✨Tip Number 3
Network with current or former employees of the company or similar organisations. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage during your application process.
✨Tip Number 4
Prepare to discuss your experience with user support best practices. Highlighting your ability to manage multiple priorities in a fast-paced environment will resonate well with the hiring team.
We think you need these skills to ace Contact Centre Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Amazon Connect and Salesforce Service Cloud. Use specific examples of how you've provided technical support in a contact centre environment to demonstrate your expertise.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering exceptional technical support. Mention your problem-solving skills and ability to manage multiple priorities, as these are key for the role.
Highlight Relevant Skills: In your application, emphasise your troubleshooting abilities and understanding of contact centre operations. Be sure to mention any experience you have with user training and documentation, as this is part of the job.
Show Enthusiasm for the Company: Research the company and express your enthusiasm for joining a forward-thinking organisation. Mention how you align with their innovative approach and how you can contribute to their success in supporting a large user base.
How to prepare for a job interview at Resource On Demand Limited
✨Showcase Your Technical Skills
Make sure to highlight your experience with Amazon Connect and Salesforce Service Cloud during the interview. Be prepared to discuss specific challenges you've faced and how you resolved them, as this will demonstrate your hands-on expertise.
✨Understand Contact Centre Operations
Familiarise yourself with the day-to-day operations of a contact centre. Understanding user support best practices and common issues can help you answer questions more effectively and show that you're ready to hit the ground running.
✨Prepare for Problem-Solving Scenarios
Expect to be presented with hypothetical troubleshooting scenarios during the interview. Practising how you would approach these problems can help you articulate your thought process and problem-solving skills clearly.
✨Communicate Effectively
Since effective communication is key in this role, practice articulating your thoughts clearly and concisely. Be ready to explain technical concepts in simple terms, as you may need to assist users who are not as tech-savvy.
