Job description:
My client is a multi-discipline engineering group. Due to their continued growth they are seeking a highly motivated and detail-oriented Service Planner to join their FM team.
Job Description
The Coordinator is responsible for managing and coordinating reactive maintenance requests to ensure repairs are completed efficiently, safely, and within agreed service level agreements (SLAs). The role acts as a key link between Clients, contractors, and internal teams to deliver high-quality maintenance services within building fabric, electrical and mechanical.
Key Responsibilities
Receive, log, prioritise, and schedule reactive maintenance requests in line with company policies and SLAs
Assess repair requests to determine urgency, risk, and appropriate response times
Allocate work to in-house operatives or external contractors and monitor job progress
Act as the main point of contact for Clients/customers, providing updates and managing expectations
Liaise with contractors to ensure works are completed on time, within budget, and to required standards
Ensure all jobs are correctly recorded, closed, and documented on the maintenance management system
Raise and approve purchase orders in line with financial controls
Monitor contractor performance and report issues or trends to management
Ensure compliance with health & safety regulations, including risk assessments and safe systems of work
Handle complaints or escalations relating to reactive repairs in a professional and timely manner
Support continuous improvement by identifying recurring issues and recommending preventative actions
Skills & Competencies
Strong organisational and time management skills
Excellent communication and customer service skills
Ability to prioritise and manage multiple tasks under pressure
Good understanding of building maintenance and repair processes
Confident using maintenance management systems ( Verisae / Job Logic ) and Microsoft Office
Problem-solving mindset with attention to detail
Ability to work independently and as part of a team
Knowledge & Experience
Previous experienc...
Service Planner employer: Resource Matters Ltd Careers
Join a forward-thinking company that prioritises employee growth and development within a supportive and positive work culture. Based in Cheshire, this role offers the unique opportunity to influence health and safety standards across diverse projects while enjoying a blend of office and site-based work. With a commitment to compliance and continuous improvement, you'll be part of a team that values your expertise and fosters a proactive safety culture.
Contact Details:
Resource Matters Ltd Careers Recruitment Team
