At a Glance
- Tasks: Lead customer success initiatives and drive adoption of our scheduling tool.
- Company: Join Resource Guru, a leader in scheduling solutions for teams worldwide.
- Benefits: Enjoy a competitive salary, stock options, and 30 days paid holiday.
- Other info: Work remotely, enjoy flexible hours, and participate in international team gatherings.
- Why this job: Shape customer success strategies and make a real impact in a growing SaaS company.
- Qualifications: 5+ years in Customer Success or Account Management with B2B SaaS experience.
The predicted salary is between 80000 - 100000 £ per year.
Type: Full time
Salary: £80k-£100k base + performance bonus + share options
Location: Remote (work from anywhere within +/- 2 hours of UK time)
Meet The Guru
Resource Guru is a blissfully simple scheduling tool that helps busy teams stay on track. We boost efficiency, improve resource utilisation, and increase project profitability - while promoting a healthy work/life balance. We’re proud to be one of the leaders in our category, trusted by customers in over 100 countries.
The role
This is a senior, hands‑on Customer Success role at the heart of our customer relationships and retention strategy. You’ll work directly with customers to ensure they successfully adopt Resource Guru and achieve their desired outcomes. You’ll guide best practices, drive adoption, proactively manage account health, and identify opportunities for renewals and expansion.
Your day‑to‑day could include (not an exhaustive list):
- Customer adoption and success
- Account management and revenue growth
- Customer health and retention
- Customer insight
- Team development
- AI and modern tooling
What We’re Looking For
- 5+ years experience in Customer Success, Account Management, or a similar customer‑facing SaaS role
- Experience managing B2B SaaS customers, including larger or enterprise accounts
- Proven track record of improving retention, expansion, or product adoption
- Strong communication and relationship‑building skills
- Commercial awareness and confidence driving renewal and expansion conversations
- Highly organised with the ability to manage multiple accounts effectively
- Comfortable working in a small, fast‑moving SaaS company
Why You Might Love It Here
- A meaningful role helping shape Customer Success at a growing SaaS company
- You’ll help shape how hundreds of teams understand and adopt Resource Guru
- The opportunity to work closely with experienced founders and a thoughtful, low‑ego team
- A remote‑first culture with flexibility and autonomy
- Stock options so you benefit from the company’s success
- Regular team meetups and occasional travel opportunities
- We value a focused workplace free from political agendas and culture wars — prioritising great work, happy customers, and shared success
Our Hiring Process
- Meet with Imogen (Talent/People Ops): 25‑30m video call.
- Meet with Percy (co‑founder): 45‑60m video call.
- Short take‑home task: 1‑2h.
- Meet with Andrew (co‑founder): 45‑60m video call.
- Reference checks
What We’re Offering
- A great salary
- Stock options
- Work from anywhere you like (within at least +/- 2 hours of UK time)
- 30 days paid holiday + Dec 24 - Jan 1 company holiday
- Birthday off + house move day off
- Flexible hours
- Annual training and conference allowance - £3,000
- A home office equipment contribution upon joining (then every 3 years) — £1,000
- Budget to visit local or international colleagues
- Monthly health & wellbeing contribution - to be used as you see fit — £100
- Pension contribution
- International travel — We host Guru Gatherings where we all get a chance to see each other in HD
Senior Customer Success Manager (GBP 80-100K base + bonus, Remote, Share Options employer: Resource Guru
Resource Guru is an exceptional employer that prioritises a healthy work/life balance while empowering its employees to thrive in a fully remote environment. With a strong focus on professional growth, team collaboration, and innovative practices, employees enjoy generous benefits including stock options, flexible hours, and a substantial training allowance. Join a supportive team where your contributions directly impact customer success and the company's trajectory, all while working from anywhere within a convenient time zone.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Success Manager (GBP 80-100K base + bonus, Remote, Share Options
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. This can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Make sure you can articulate how your experience aligns with their mission. We want to see that you’re not just a fit for the role, but for the team too!
✨Tip Number 3
Practice your pitch! Be ready to discuss your past successes in Customer Success roles and how they relate to the job at Resource Guru. Highlight specific examples of how you've driven customer adoption and retention.
✨Tip Number 4
Don’t forget to follow up after your interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Senior Customer Success Manager (GBP 80-100K base + bonus, Remote, Share Options
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your passion for Customer Success and how you can contribute to our team.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience in SaaS and customer-facing roles. Show us how your skills align with what we’re looking for, especially in managing enterprise accounts and driving product adoption.
Showcase Your Achievements:Don’t just list your responsibilities; share specific examples of how you’ve improved retention or driven expansion in previous roles. Numbers speak volumes, so include metrics where possible to back up your claims!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our remote team!
How to prepare for a job interview at Resource Guru
✨Know Your Stuff
Before the interview, make sure you thoroughly understand Resource Guru and its features. Familiarise yourself with how it helps teams improve efficiency and manage their time. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your Experience
Prepare specific examples from your past roles that demonstrate your success in customer success management, especially with enterprise accounts. Highlight how you've driven adoption, improved retention, or managed relationships effectively. Use metrics where possible to quantify your achievements.
✨Ask Insightful Questions
During the interview, don’t hesitate to ask questions that show your strategic thinking. Inquire about the current challenges the team faces in customer success or how they envision the role evolving as the company grows. This shows you're not just interested in the job, but also in contributing to the company's future.
✨Be Ready for a Practical Task
Expect a take-home task that reflects real-world scenarios. Approach it thoughtfully, showcasing your problem-solving skills and creativity. Remember, this is your chance to demonstrate how you think and work, so take your time and present your best ideas.
