Business Support Assistant

We are currently hiring a Business Support Assistant to join our Business Support Team in Kemble. This key role will be a support function for all departments of the business.

This position will report directly to the Business Support Supervisor.

Main Duties and Responsibilities:

In addition to the functions detailed below, employees are required to carry out such other duties as may reasonably be required. In addition, key objectives and targets will be set/established and agreed on appointment.

• Business Support for all departments including but not limited to; general back office assistance for Sales & Marketing, Apprentice Office, Exams Office, Training Operations, Senior Management.

• Responsible for the production of certificates, including the coordination of supporting documentation, and communicating exams results to the appropriate parties.

• Arrange staff travel, including accommodation, air travel, pool cars and vehicles hires.

• Administration including but not limited to customer feedback surveys, course folders and bookings, general database entry, Purchase Orders, postage and deliveries, student document scanning.

• Reception duties to include the cover of the front desk, providing a high level of customer service with a range of customers, employers, suppliers and contractors. This may be face to face, phone based or via email.

• Assist the Facilities and Stores Controller with facility based tasking including general maintenance checks, asset tracking and supply monitoring.

• Conduct Health & Safety, and Fire procedures.

• Support with Continuous Improvement projects, such as supplier reviews, event planning, and process implementation.

Key Competencies:

• Planning and Organising

• Problem Solving

• Customer Relationships

• Communication

• Conduct

Qualifications:

• Excellent working knowledge of MS Office and database programs

• Previous experience in a customer service environment

If you wish to apply for this position, please send your CV and covering letter to HR@resourcegroup.co.uk citing HRIBSA25 in the subject box.

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