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For Companies At a Glance
- Tasks: Manage orders, customer relations, and support procurement in a dynamic sales environment.
- Company: Join RDM, a growing innovation-led business with a global presence.
- Benefits: Competitive salary, annual bonuses, 30 days holiday, and comprehensive wellbeing support.
- Why this job: Be a key player in ensuring excellent customer experiences and operational efficiency.
- Qualifications: Experience in sales administration or customer service, strong communication skills required.
- Other info: Opportunities for personal and professional development in a supportive team.
The predicted salary is between 28000 - 30000 £ per year.
Location: RDM UK Glasgow Office (site-based Monday-Friday 1:30pm to 10 PM)
Reports to: Joint reporting to Group Supply Chain Lead, and the Operations Lead.
Role Overview
The Sales Administrator plays a central role in ensuring smooth end-to-end order processing for RDM’s US operations. From order entry through invoicing and shipping, you’ll coordinate across Sales, Operations, Supply Chain, and customers to deliver a seamless experience. You’ll manage ERP data accuracy, proactive customer communication, and procurement support while helping maintain RDM’s global quality standards. This position plays a key part in ensuring efficient workflow, accurate documentation, and excellent customer experience. The role will ensure that customer service and fulfilment quality meet the expectations of RDM and our global standards.
Key Responsibilities
- Order Management
- Process customer orders and quotations accurately and efficiently.
- Enter and maintain order details in the company’s ERP/CRM system.
- Monitor order progress from confirmation through to dispatch.
- Coordinate with production, purchasing, and logistics to ensure timely fulfilment.
- Customer Relations
- Serve as a primary point of contact for customer inquiries.
- Provide prompt updates regarding order status, lead times, and delivery schedules.
- Notify customers of any production or shipping delays and propose alternative solutions.
- Build and maintain professional relationships to ensure high customer satisfaction.
- Invoices & Billing
- Generate invoices and credit notes accurately and on time.
- Coordinate with the finance team to verify billing details and resolve discrepancies.
- Ensure all pricing and payment terms align with approved quotations or contracts.
- Supporting the Shipping Desk
- Collaborate with the shipping team to prepare and verify dispatch documentation (packing lists, waybills, customs declarations, etc.).
- Ensure all shipping paperwork complies with customer and regulatory requirements.
- Track shipments and update customers with dispatch and delivery details.
- Operational Support
- Assist the Sales Team with operational queries and administrative tasks.
- Support the Supply Chain and Operations departments with order-related data and updates.
- Maintain accurate digital and physical records of orders, invoices, and shipping files.
- Procurement Key Responsibilities
- Raise purchase orders in line with approved sales orders, forecasts, or instructions from Operations and Supply Chain.
- Confirm supplier pricing, lead times, and delivery dates before order placement.
- Enter and maintain accurate purchase order and supplier invoice records in the system.
- Match supplier invoices to purchase orders and flag discrepancies for review.
- Track open purchase orders and follow up with suppliers on delivery status.
- Escalate delays, shortages, or pricing issues to the Operations or Supply Chain Lead.
- Maintain organised procurement documentation for audit and reporting purposes.
- Support coordination between suppliers, sales, warehouse, and shipping teams.
- Assist with basic supplier communication and updates as required.
- Reporting
- Prepare regular sales, orders, and shipment status reports.
- Provide updates and metrics to the Operations Lead and Supply Chain Lead.
- Identify process bottlenecks and propose improvements to increase workflow efficiency.
Skills and Experience
- Proven experience in Sales Administration, Order Processing, or Customer Service.
- Strong knowledge of invoicing, shipping documentation, and order management workflows.
- Excellent communication skills with a customer-focused approach.
- Proficiency in Microsoft Office (Excel, Outlook) and familiarity with ERP/CRM systems.
- Strong organizational and multitasking abilities with a high attention to detail.
- Experience working with logistics, supply chain, or manufacturing environments is preferred.
- Ability to work independently while maintaining strong cross-departmental collaboration.
Why Join the RDM team?
- Be part of a growing, innovation-led business with a global footprint.
- Join a company that values personal and professional development, offering internal and external training as you develop in your role.
- Build your career path and progress with the company that has a focus on equality, diversity and inclusion.
- Sustainability and the environment are ingrained in our practices.
- Starting salary of between 28 and 30K based on experience, plus annual bonus structure. Salary reviewed every April after completion of 6 month probationary period.
- Benefits include HEKA employee benefit platform, Death in Service insurance at 3x Salary, Optional healthcare plan, Wellbeing and online GP support along with mental health support. Increasing contractual sick pay after year one. Company pension. 30 days holiday per year including public holidays.
Glasgow Based Sales Office Administrator employer: Resource Data Management
Contact Detail:
Resource Data Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Glasgow Based Sales Office Administrator
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. A friendly chat can lead to job opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and role. Know their values and how you can contribute to their success. This shows you’re genuinely interested and ready to hit the ground running.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. Get comfortable answering common questions and showcasing your skills, especially those related to sales administration and customer service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Glasgow Based Sales Office Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales administration and customer service. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the Sales Office Administrator role and how you can contribute to our team. Keep it concise but impactful.
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure your application reflects your excellent communication skills. Whether it’s through your writing style or examples of past experiences, let us know you can connect with customers effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Resource Data Management
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Sales Office Administrator role. Familiarise yourself with order processing, invoicing, and customer relations as these are key aspects of the job. Being able to discuss how your experience aligns with these responsibilities will impress the interviewers.
✨Showcase Your Communication Skills
As a Sales Administrator, you'll be the primary point of contact for customers. During the interview, demonstrate your excellent communication skills by articulating your thoughts clearly and confidently. Share examples of how you've successfully managed customer inquiries or resolved issues in the past.
✨Highlight Your Organisational Skills
This role requires strong organisational abilities, so be prepared to discuss how you manage multiple tasks and maintain attention to detail. Bring up specific instances where your organisational skills led to successful outcomes, especially in fast-paced environments like logistics or supply chain.
✨Prepare Questions for Them
Interviews are a two-way street, so come armed with thoughtful questions about the company culture, team dynamics, and growth opportunities. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
