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- Tasks: Manage customer orders, ensure smooth order processing, and maintain communication with clients.
- Company: Join RDM INC, a dynamic company based in Glasgow.
- Benefits: Competitive salary, supportive team environment, and opportunities for growth.
- Why this job: Be the vital link between customers and operations, making a real impact on service quality.
- Qualifications: Strong organisational skills and a knack for customer relations.
- Other info: Work Monday to Friday, 1:30 PM to 10 PM in a vibrant office setting.
The predicted salary is between 30000 - 42000 £ per year.
The Sales Administrator plays a central role in ensuring smooth end-to-end order processing for RDM’s US operations. From order entry through invoicing and shipping, you’ll coordinate across Sales, Operations, Supply Chain, and customers to deliver a seamless experience. You’ll manage ERP data accuracy, proactive customer communication, and procurement support while helping maintain RDM’s global quality standards.
Reporting directly to the Operations Lead and Supply Chain Lead, this position plays a key part in ensuring efficient workflow, accurate documentation, and excellent customer experience. The role will ensure that customer service and fulfilment quality meet the expectations of RDM and our global standards. It will act as a key link between the US office and the USA Customers and also support US operations when needed.
Key Responsibilities- Process customer orders and quotations accurately and efficiently.
- Enter and maintain order details in the company’s ERP/CRM system.
- Monitor order progress from confirmation through to dispatch.
- Coordinate with production, purchasing, and logistics to ensure timely fulfilment.
- Serve as a primary point of contact for customer inquiries.
- Provide prompt updates regarding order status, lead times, and delivery schedules.
- Notify customers of any production or shipping delays and propose alternative solutions.
- Build and maintain professional relationships to ensure high customer satisfaction.
Glasgow Based Sales Office Administrator employer: Resource Data Management
Contact Detail:
Resource Data Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Glasgow Based Sales Office Administrator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, especially how they relate to sales administration. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. Focus on showcasing your skills in order management and customer relations, as these are key for the Sales Administrator role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Glasgow Based Sales Office Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Sales Administrator role. Highlight relevant experience in order processing, customer relations, and any ERP/CRM systems you've used. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our Glasgow office. Mention your passion for customer service and how you can contribute to maintaining RDM’s global quality standards.
Showcase Your Communication Skills: As a Sales Administrator, communication is key. In your application, give examples of how you've effectively communicated with customers or teams in the past. We love seeing candidates who can keep everyone in the loop!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Resource Data Management
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Sales Administrator role. Familiarise yourself with order processing, ERP systems, and customer relations. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As a Sales Administrator, you'll be the go-to person for customer inquiries. Prepare examples of how you've effectively communicated with customers or colleagues in the past. Highlight your ability to keep everyone informed and manage expectations, especially during challenging situations.
✨Demonstrate Your Organisational Skills
This role requires juggling multiple tasks, so be ready to discuss how you stay organised. Share specific tools or methods you use to manage your workload, such as prioritising tasks or using software to track orders. This will show that you can handle the demands of the job.
✨Prepare Questions for Them
Interviews are a two-way street! Think of insightful questions to ask about the company culture, team dynamics, or how success is measured in the role. This not only shows your interest but also helps you determine if the company is the right fit for you.
