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- Tasks: Join the TNT team to develop and maintain the Takedown service while enhancing user support.
- Company: Dynamic tech company with a focus on innovation and collaboration.
- Benefits: Enjoy hybrid working, 33 days holiday, private health cover, and free meals.
- Why this job: Make a real impact by improving internal processes and supporting your colleagues.
- Qualifications: Strong programming skills and a collaborative mindset are essential.
- Other info: Inclusive culture with regular social events and opportunities for personal growth.
The predicted salary is between 28800 - 43200 £ per year.
We’re seeking a Support Engineer to join the TNT team, whose primary responsibility is development and maintenance of the Takedown service. This role will increase both the engineering and support capacity of the team, allowing the team to move more quickly and provide a higher quality support experience to internal stakeholders across the business.
Day to day, your responsibilities will include:
- Contributing to the development of the Takedown service, by working on well-defined and structured tasks with help and guidance from more senior team members
- Participating in the team’s support rota, to answer questions and fix bugs encountered by internal stakeholders
- Enhancing documentation around processes within the Takedown system, to improve the experience of both external and internal users
- Helping to drive process improvements through automation and workflow optimisation
This position can be based in any of our Bath, London or Manchester offices.
To Be Successful, You’ll Need:
- A strong knowledge of the Takedown system and how it interacts with other Netcraft services
- A strong ability in imperative programming
- The ability to diagnose and resolve operational issues, and to know when to elevate problems to more experienced team members
- Attention to detail, adaptability, and strong intellectual and commercial curiosity
- A positive, collaborative and diligent approach to problem-solving
- Excellent communication skills with a high standard of written English, and the ability to engage with people in a friendly, helpful, and professional way
- Self-motivation and an ability to work independently on longer term tasks
- Strong prioritisation and self-organisation skills
What we offer:
- Hybrid and flexible working options
- 33 days holiday per annum (incl. public holidays)
- Salary sacrifice pension with matched employer contributions up to 5% + NI savings
- Private health cover, including access to a private GP service
- Spot reward bonus scheme to reward truly outstanding contributions
- Comprehensive wellness and support provisions
- Enhanced family leave provisions
- Equity tracking scheme (eligibility criteria apply)
- Two days paid Volunteering Leave per year
- Free meals, drinks and snacks provided daily in the offices
- Regular social events such as board game nights, big summer party and annual kick-off
- Inclusive culture and environment, where you’ll feel genuinely valued and respected
- A tax-efficient cycle to work scheme
Diversity, Equity and Inclusion:
This is very important to us and through our ally network we actively support under-represented groups. We seek to maintain a working environment that is free from bias, harassment or discrimination and we encourage candidates from any background to apply, regardless of their gender, gender identity, sexual orientation, race/ethnicity, ability/disability, age, religion, or any other specific characteristics. We’re happy to make reasonable adjustments to our hiring process to ensure that everyone can participate fully and comfortably.
Support Engineer (Internal) in Bath employer: Resource Area for Teaching
Contact Detail:
Resource Area for Teaching Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Engineer (Internal) in Bath
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at events. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions and scenarios related to the Takedown service. We recommend using the STAR method to structure your answers – it helps you showcase your problem-solving skills effectively.
✨Tip Number 3
Show off your passion for the role! During interviews, share your thoughts on how you can contribute to the Takedown service and improve internal support. It’s all about demonstrating that you’re not just looking for any job, but this job.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows that you’re genuinely interested in the position. Plus, it’s a great chance to reiterate why you’d be a perfect fit.
We think you need these skills to ace Support Engineer (Internal) in Bath
Some tips for your application 🫡
Know the Takedown System: Before you start your application, make sure you have a solid understanding of the Takedown system and how it interacts with other Netcraft services. This knowledge will not only help you tailor your application but also show us that you're genuinely interested in the role.
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your written application reflects your ability to engage in a friendly and professional manner. Use clear and concise language, and don’t forget to proofread for any typos or grammatical errors!
Highlight Your Problem-Solving Approach: We love candidates who can demonstrate a positive and collaborative approach to problem-solving. In your application, share examples of how you've tackled challenges in the past, especially in a team setting. This will give us insight into your thought process and adaptability.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details about the role and our company culture right there!
How to prepare for a job interview at Resource Area for Teaching
✨Know Your Takedown System
Make sure you have a solid understanding of the Takedown system and how it interacts with other Netcraft services. Brush up on any recent updates or changes, as this will show your commitment and readiness to contribute from day one.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've diagnosed and resolved operational issues in the past. Be ready to discuss specific scenarios where you had to elevate problems to more experienced team members, highlighting your ability to collaborate and communicate effectively.
✨Demonstrate Attention to Detail
During the interview, pay attention to the details in your responses. This role requires strong attention to detail, so be sure to articulate your thought process clearly and concisely, especially when discussing documentation and process improvements.
✨Engage with Enthusiasm
Exude a positive and collaborative attitude throughout the interview. Show that you're not just technically capable but also genuinely interested in helping internal stakeholders and improving their experience. A friendly and professional demeanour can go a long way!