Customer Care Technical Support Specialist in Bicester

We are looking for a Customer Care Technical Support Specialist to join our Customer Care team. In this role, you will contribute to our purpose of Bringing People Closer. You will provide high-quality technical and product support to Hearing Care Professionals and end users, helping deliver an excellent customer experience across multiple channels.

The Team you will be part of:

You will be part of the Global Customer Care function, supporting customers through technical expertise, product knowledge, and service excellence. The team collaborates closely across local subsidiaries and Customer Care teams throughout Europe to ensure consistent, high-quality support. We aspire to create seamless customer experiences through teamwork, proactive problem-solving, and continuous improvement. We value collaboration, accountability, and a strong customer-first mindset.

Your contribution is appreciated, and you will:

• Provide advanced technical and product support across multiple customer channels.
• Manage customer cases and complaint handling in line with regulatory and business requirements.
• Build strong relationships with Hearing Care Professionals and end users to deliver personalised support.
• Act as a key link between customers and internal teams, ensuring efficient issue resolution and knowledge sharing.
• Support order-related queries and service requests when needed.
• Maintain up-to-date knowledge of products, systems, and processes.
• Collaborate closely with Customer Care colleagues across North-West Europe to achieve shared goals.

To perform well in the role, we imagine that you:

• Have a degree or relevant educational background in business, healthcare, technical support, or a related field.
• Have experience in customer support, technical troubleshooting, or service delivery.
• Have strong communication and stakeholder management skills.
• Demonstrate excellent problem-solving ability and attention to detail.
• Are highly organised and able to work effectively under pressure.

It is beneficial to have experience with customer support systems, complaint handling, or the hearing healthcare industry.

At GN we pride ourselves on encouraging flexible working whenever possible. We trust our people to fulfil their responsibilities, to know when in-person collaboration is better than hybrid, and to be present when it's needed most.

We encourage you to apply even if you don’t match all the above-mentioned skills; we welcome your application if you think you have transferable skills. We highly value a mindset and motivation that align with our core values, to not only ensure growth for you, but for your team and the wider GN organization as well.

We are focused on an inclusive recruitment process. All applicants will receive equal consideration for employment. As such, we encourage you to submit your CV without a photo to ensure an equal and fair application process. Should you have any special requirements for the interview, please let the Hiring Manager know upon accepting the invitation to interview.

How to apply?

Use the ‘APPLY’ link. Applications are assessed continuously, so don’t wait to send yours. On a time crunch? Feel free to only submit your up-to-date CV, including a few sentences outlining your motivation for applying – quick and easy.

Join us in bringing people closer. GN brings people closer through our advanced intelligent hearing, audio, video, and gaming solutions. Inspired by people and motivated by innovation, we deliver technology that enhances the senses of hearing and sight. We enable people with hearing loss to overcome real-life problems, improve communication and collaboration for businesses, and provide great experiences for audio and gaming users.

GN Store Nord A/S has entered into a definitive agreement for the sale of GN’s Hearing business to Amplifon S.p.A. to create a global leader in audiology. For GN Group, this creates an opportunity to expand our position in the large audio and video peripherals markets.