At a Glance
- Tasks: Become a Trainee Croupier and deliver unforgettable experiences to our customers.
- Company: Join Genting, a leading global player in leisure and hospitality.
- Benefits: Earn £12.75 per hour, enjoy flexible benefits, and receive tips after training.
- Other info: Start training on 8th June 2026; flexible hours available.
- Why this job: Work in a fun, fast-paced environment and grow your career with us.
- Qualifications: Positive attitude, outstanding customer service skills, and a flair for fun.
The predicted salary is between 12 - 13 € per hour.
Salary: £12.75 per hour
Department: Gaming Staff
Location: Birmingham
Published: 07 May 2026
Closing Date: 31/05/2026
Resorts World is a leisure destination owned by Genting UK Ltd. Genting owns and operates many exciting brands within the centre, including Resorts World Casino, Santai Spa, Genting Hotel, and Sky Bar.
The ideal candidate will thrive in a fun, fast-paced environment and have what it takes to deliver a fantastic and memorable experience to our customers. We are looking for shining, confident personalities with a can-do mind-set and a flexible attitude to work.
MUST BE AVAILABLE TO START TRAINING SCHOOL WEEK COMMENCING 8TH JUNE 2026.
At Genting, it’s important that we find and keep the best people that can do the job. However, although finding the right skills and experience for the job is vital, it is just as important that our new team members are able to behave in the way that we expect of all our employees and that they live and breathe our values.
So what are we looking for?
- Are enthused about working for Genting, and strongly believe in our values
- Demonstrate a positive, can-do attitude
- Have outstanding customer service skills
- Are friendly, helpful and supportive towards all team members
- Take pride in their appearance
- Reliable and hard working
- Are flexible to fit in with our 24-hour business
- Bring some personality and fun to the workplace!
Salary increase after successful completion of the Training School plus Tips!
What we offer:
- Online Discount portal
- A range of “flexible benefits” such as extra holiday purchase, dental insurance, Company funded Health Cash Plan, critical illness cover, and travel insurance.
- Life Cover
- Numerous discounts across Resorts World Birmingham and the NEC Campus
- Discounts across the wider Genting UK brand
- Discounted on-site gym membership
- Discounted bus and rail passes with National Express
- Pension
- Uniform provided
- Employee Assistance Programme
- Free on-site parking
- Staff discount at Genting Hotel, Santai Spa, Sky Bar
Trainee Croupier - 40 hours per week - Birmingham employer: Resorts World Birmingham
At Genting, we pride ourselves on being an exceptional employer, offering a vibrant work culture where fun and professionalism go hand in hand. As a Trainee Croupier at our Birmingham location, you'll enjoy competitive pay, flexible benefits tailored to your needs, and numerous opportunities for personal and professional growth within a leading global player in the leisure and hospitality sector. Join us to be part of a dynamic team that values outstanding customer service and fosters a supportive environment, all while enjoying exclusive discounts and perks across our exciting brands.
StudySmarter Expert Advice🤫
We think this is how you could land Trainee Croupier - 40 hours per week - Birmingham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Genting and Resorts World. Understanding their values and what they stand for will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Try out some mock interviews with friends or family. Focus on showcasing your personality and customer service skills, as these are key for a Trainee Croupier role. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Dress to impress! First impressions matter, especially in a customer-facing role. Make sure you look smart and professional for your interview. It shows that you take the opportunity seriously and are ready to represent the brand.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Trainee Croupier - 40 hours per week - Birmingham
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your enthusiasm for the role and how you embody our values.
Tailor Your Application:Make sure to customise your application to fit the Trainee Croupier role. Highlight any relevant experience or skills that match what we’re looking for, like customer service or a positive attitude. It shows us you’re serious about joining our team!
Keep It Professional Yet Fun:While we love a good laugh, remember to keep your application professional. Use clear language and check for any typos. A well-written application reflects your attention to detail, which is super important in our fast-paced environment.
Apply Through Our Website:Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Genting!
How to prepare for a job interview at Resorts World Birmingham
✨Know Your Game
Before heading into the interview, brush up on your knowledge of casino games and the role of a croupier. Understanding the basics of how games like roulette and blackjack work will show your enthusiasm and readiness to learn.
✨Show Off Your Personality
Genting is looking for outgoing candidates, so don’t be shy! Bring your personality to the forefront during the interview. Share stories that highlight your customer service skills and how you’ve created memorable experiences for others.
✨Dress to Impress
First impressions matter! Make sure you dress smartly and presentably for the interview. A polished appearance reflects your professionalism and respect for the role you’re applying for.
✨Ask Questions
Prepare some thoughtful questions about the company culture and training process. This not only shows your interest in the position but also helps you gauge if Genting is the right fit for you.
