Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver top-notch customer service in a lively bar and restaurant environment.
- Company: Join Genting Casinos, a leading name in the UK leisure industry.
- Benefits: Enjoy competitive pay, flexible benefits, and a supportive work culture.
- Why this job: Be part of a fun team and make customers smile every day!
- Qualifications: A friendly attitude and willingness to work in a fast-paced setting.
- Other info: Great career growth, social events, and a vibrant workplace await you!
The predicted salary is between 20000 - 25000 £ per year.
Are you a bubbly personality with a passion for customer service? Would you like to work in a fun, fast-paced industry? We are recruiting hospitality team members to join Genting Casinos. You will be responsible for providing excellent customer service to our customers in our bars and restaurants whilst following company procedures, processes and health and safety and hygiene regulations.
Key skills and responsibilities include:
- Ensuring an exceptional standard of customer care, whilst adhering to all company procedures, processes and health and safety and hygiene regulations.
- Being an effective team player who contributes to business improvement.
- Till operation and cash handling.
- Prepare and serve food and drinks ensuring a high standard of presentation.
- Clearing tables of cutlery and glasses etc. from customers ensuring all items are washed/cleaned and stored correctly.
- Being flexible and able to work a variety of shifts including night shifts and weekends.
In return for your commitment, we offer an excellent salary, development opportunities and a wide range of employee benefits.
WHAT WE OFFER
As well as an excellent salary, we are dedicated to providing our colleagues with a vast range of benefits including:
- Company funded benefits:
- Private GP helpline.
- Discount portal for popular retailers, restaurants, leisure and more.
- Pension scheme.
- Life assurance.
- Employee assistance programme - A confidential helpline providing 24/7 advice and counselling whatever the issue.
- 20% discounted gym membership.
- Mental health support.
- Family-friendly and wellbeing policies.
- Health Cash Plan (level 1 is company funded).
- Critical illness cover.
- Dental insurance.
- Travel insurance.
- Health Screening.
- Career development opportunities.
- Genting Academy - online learning portal.
- Long service awards.
- Staff social fund.
- Annual company Christmas present.
- A range of social engagement activities such as a company-wide pub quiz, Croupier of the Year Awards, and a 5-a-side football tournament.
OUR BUSINESS
Genting Casinos is one of the UK’s most popular leisure businesses and is proud to deliver outstanding service to our customers in our casinos nationwide. As part of the Genting Group, which employs 62,000 people worldwide, we are passionate about our values and providing our colleagues and customers with a fantastic experience. As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these. If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.
Hospitality Team Member in Kingswinford employer: Resorts World Birmingham
Contact Detail:
Resorts World Birmingham Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Team Member in Kingswinford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Genting Casinos. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing excellent service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during your interview.
✨Tip Number 3
Show off your flexibility! The job requires working various shifts, so be prepared to discuss your availability. Highlight any previous experience you have with shift work or adapting to changing schedules.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Genting family. Good luck!
We think you need these skills to ace Hospitality Team Member in Kingswinford
Some tips for your application 🫡
Show Your Personality: We want to see your bubbly personality shine through in your application! Don’t be afraid to let your enthusiasm for customer service come across in your writing. A little charm goes a long way!
Tailor Your Application: Make sure to tailor your application to the hospitality role. Highlight any relevant experience you have in customer service, and mention how you can contribute to our team at Genting Casinos. We love seeing how you fit into our vibe!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our fantastic benefits there!
How to prepare for a job interview at Resorts World Birmingham
✨Show Your Bubbly Personality
As a hospitality team member, your personality is key! Make sure to let your enthusiasm shine through during the interview. Smile, maintain eye contact, and engage with the interviewer to showcase your passion for customer service.
✨Know the Company Inside Out
Do your homework on Genting Casinos! Familiarise yourself with their values, services, and what makes them stand out in the industry. This will not only impress the interviewer but also help you tailor your answers to align with the company's ethos.
✨Demonstrate Team Spirit
Being a team player is crucial in this role. Prepare examples of how you've worked effectively in a team before. Highlight any experiences where you contributed to business improvement or helped resolve conflicts, as this shows you can thrive in a fast-paced environment.
✨Prepare for Practical Scenarios
Expect questions that may involve real-life scenarios you could face on the job. Think about how you would handle difficult customers or manage cash handling. Practising these responses will help you feel more confident and ready to tackle any situation.