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- Tasks: Join our team as a Hospitality Team Member, serving customers in a vibrant casino bar and restaurant.
- Company: Resorts World Birmingham is a lively leisure destination with exciting brands and events.
- Benefits: Enjoy flexible benefits, discounts, gym membership, and fun company events.
- Why this job: Be part of a dynamic team in a fast-paced environment that values individuality and growth.
- Qualifications: Previous experience in hospitality is preferred; enthusiasm and a customer-first attitude are essential.
- Other info: Full-time role with 40 hours per week; flexible shifts available.
The predicted salary is between 24000 - 36000 £ per year.
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Hospitality Team Member- 40 hrs, Birmingham
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Client:
Resorts World Birmingham
Location:
Birmingham, United Kingdom
Job Category:
Other
–
EU work permit required:
Yes
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Job Reference:
d1c307ad51b8
Job Views:
8
Posted:
20.08.2025
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Job Description:
We are currently looking for a full-time Hospitality Team Member to join our team working 40 hours per week. We are looking for enthusiastic and dynamic candidates with a passion for delivering excellent customer service and a flexible attitude towards changing priorities and procedures, including changes to shifts/rotas.
This role would involve working in the casino bar and restaurant and so we are ideally looking for candidates with previous experience working in a similar position.
Key competencies and duties include:
• Ensuring an exceptional standard of customer care, whilst adhering to
all company procedures, processes, health & safety and hygiene
regulations.
• Being an effective team player who contributes to continuous business
improvement.
• Till operation and cash handling.
• Waiting tables and clearing of cutlery and glasses from customers,
ensuring all items are washed/cleaned and stored correctly.
• Identify any food and beverage requirements using a proactive
approach where appropriate.
• Ensuring all areas of the casino areas are always kept clean and tidy
- A range of “flexible benefits”* you can pick and choose from such as: extra holiday purchase, dental insurance, Company funded Health Cash Plan, critical illness cover and travel insurance.
- Life Cover
- Numerous discounts across Resorts World Birmingham and the NEC Campus
- Discounts across the wider Genting UK brand
- Discounted on-site gym membership
- Discounted bus and rail passes with National Express
- Pension
- Uniform provided
- Employee Assistance Programme
- Free on-site parking
- Staff discount at Genting Hotel, Santai Spa, Sky Bar & Restaurant, World Bar, Sports Bar, Vortex.
As we love to have fun, we run a number of Company funded engagement events for our people to get involved in each year.
We also continually looks at ways to reward and engage our employees through things like Lifestyle Vouchers, long service awards, team incentives and social fund, annual company Christmas present and Career progression through our online learning portal Genting Academy.
*subject to eligibility
Resorts World is a leisure destination owned by Genting UK Ltd. Genting owns and operates many exciting brands within the centre, including Resorts World Casino, Santai Spa, Genting Hotel, Sky Bar & Restaurant, Vortex Gaming family arcade, The World Bar, The Sports Bar and a thriving meeting and events business. Located opposite the Resorts World Arena and the NEC, Resorts World is part of a busy campus that attracts millions of consumers every year to a diverse range of concerts, exhibitions and events. A vibrant destination with a beautiful lakeside location, it offers a fun and fast-paced working environment.
As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these. If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.
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Hospitality Team Member- 40 hrs employer: Resorts World Birmingham
Contact Detail:
Resorts World Birmingham Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Team Member- 40 hrs
✨Tip Number 1
Familiarise yourself with the specific customer service standards and practices in the hospitality industry. Understanding what excellent service looks like in a casino bar and restaurant setting will help you stand out during your interactions with the hiring team.
✨Tip Number 2
Showcase your flexibility and adaptability by preparing examples of how you've successfully handled changing priorities in previous roles. This will demonstrate that you're ready to thrive in a dynamic environment like Resorts World Birmingham.
✨Tip Number 3
Research Resorts World Birmingham and its various offerings. Being knowledgeable about their services, events, and overall atmosphere will allow you to engage more meaningfully during interviews and show your genuine interest in the role.
✨Tip Number 4
Network with current or former employees of Resorts World Birmingham if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying for the Hospitality Team Member position.
We think you need these skills to ace Hospitality Team Member- 40 hrs
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key competencies and duties required for the Hospitality Team Member position. Tailor your application to highlight relevant experience and skills.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous experience in hospitality or customer service roles. Emphasise any specific achievements or responsibilities that align with the job requirements.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your passion for delivering excellent customer service and how your flexible attitude makes you a great fit for the team.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Resorts World Birmingham
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering excellent customer service during the interview. Share specific examples from your past experiences where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Flexibility
Since the role requires a flexible attitude towards changing priorities, be prepared to discuss how you've adapted to changes in previous jobs. Highlight any experiences where you successfully managed unexpected situations or shift changes.
✨Highlight Teamwork Skills
As an effective team player is crucial for this position, come ready with examples of how you've collaborated with colleagues in the past. Discuss any team projects or initiatives where your contribution led to positive outcomes.
✨Prepare for Practical Scenarios
Given the hands-on nature of the role, be ready to answer practical questions or even participate in role-playing scenarios. Think about how you would handle common situations in a bar or restaurant setting, such as dealing with difficult customers or managing multiple tables.