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For Companies At a Glance
- Tasks: Join our team to provide exceptional service in a vibrant hospitality environment.
- Company: Resorts World is an exciting leisure destination with diverse brands and experiences.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for growth in a fun atmosphere.
- Why this job: Be part of a dynamic team where every day brings new challenges and rewards.
- Qualifications: No prior experience needed; just bring your passion for hospitality and a positive attitude.
- Other info: Located near the NEC, this role offers a chance to work in a bustling entertainment hub.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
Resorts World is a leisure destination owned by Genting UK Ltd. Genting owns and operates many exciting brands within the centre, including Resorts World Casino, Santai Spa, Genting Hotel, Sky Bar & Restaurant, Vortex Gaming family arcade, The World Bar, The Sports Bar and a thriving meeting and events business. Located opposite the Resorts World Arena and the NEC, Resorts World is part of a busy campus that attracts millions of consumers every year to a diverse range of concerts, exhibitions and events. A vibrant destination with a beautiful lakeside location, it offers a fun and fast-paced working environment.
As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these. If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.
We are currently looking for an enthusiastic Hospitality Team Member to join our vibrant team at Sports Bar! Candidates must be fully flexible to work a variety of shifts; including weekends, nights and bank holidays.
Key competencies and duties include:
- Ensuring an exceptional standard of customer care, whilst adhering to all company procedures, processes, health & safety and hygiene regulations.
- Being an effective team player who contributes to continuous business improvement.
- Till operation and cash handling.
- Waiting tables and clearing of cutlery and glasses from customers, ensuring all items are washed/cleaned and stored correctly.
- Identify any food and beverage requirements using a proactive approach where appropriate.
- Ensuring all areas of the casino areas are always kept clean and tidy.
What is a Genting Employee?
At Genting it's important that we find and keep the best people that can do the job. However, although finding the right skills and experience for the job is vital, it is just as important that our new team members are able to behave in the way that we expect of all our employees and that they live and breathe our values.
Genting focuses on recruiting high calibre and outgoing candidates from the widest fields possible who are as excited about our brands as we are and want to work and grow with a leading global player in the leisure, casino and hospitality sector.
So what are we looking for I hear you ask? If you feel you tick the below boxes then we would like to hear from you!
- Are enthused about working for Genting, and strongly believe in our values
- Demonstrate a positive, can-do attitude
- Have outstanding customer service skills
- Are friendly, helpful and supportive towards all team members
- Take pride in their appearance
- Reliable and hard working
- Are flexible to fit in with our 24 hour business
- Bring some personality and fun to the workplace!
- Online Discount portal
- A range of “flexible benefits”* you can pick and choose from such as: extra holiday purchase, dental insurance, Company funded Health Cash Plan, critical illness cover and travel insurance.
- Life Cover
- Numerous discounts across Resorts World Birmingham and the NEC Campus
- Discounts across the wider Genting UK brand
- Discounted on-site gym membership
- Discounted bus and rail passes with National Express
- Pension
- Uniform provided
- Employee Assistance Programme
- Free on-site parking
- Staff discount at Genting Hotel, Santai Spa, Sky Bar & Restaurant, World Bar, Sports Bar, Vortex.
As we love to have fun, we run a number of Company funded engagement events for our people to get involved in each year.
We also continually looks at ways to reward and engage our employees through things like Lifestyle Vouchers, long service awards, team incentives and social fund, annual company Christmas present and Career progression through our online learning portal Genting Academy.
*subject to eligibility
AMRT1_UKCT
Hospitality Team Member - 40 hours per week employer: Resorts World Birmingham
Contact Detail:
Resorts World Birmingham Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Team Member - 40 hours per week
✨Tip Number 1
Familiarize yourself with the various brands and services offered at Resorts World. Understanding the unique aspects of each venue, like the Santai Spa or the Vortex Gaming arcade, will help you demonstrate your enthusiasm and knowledge during the interview.
✨Tip Number 2
Highlight any previous experience in hospitality or customer service roles. Be ready to share specific examples of how you've provided excellent service or handled challenging situations, as this will show that you're a great fit for the team.
✨Tip Number 3
Network with current or former employees of Resorts World if possible. They can provide valuable insights into the company culture and what it takes to succeed in the role, which can give you an edge in your application.
✨Tip Number 4
Prepare to discuss your availability and flexibility, as hospitality roles often require working evenings, weekends, and holidays. Showing that you're adaptable and willing to meet the demands of the job will make you a more attractive candidate.
We think you need these skills to ace Hospitality Team Member - 40 hours per week
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Hospitality Team Member position. Understand the key responsibilities and skills required, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in hospitality or customer service roles. Use specific examples that demonstrate your ability to work in a fast-paced environment and provide excellent service.
Show Enthusiasm: Express your passion for the hospitality industry in your application. Mention why you want to work at Resorts World and how you align with their values and mission.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Resorts World Birmingham
✨Know the Brands
Familiarize yourself with the various brands under Resorts World, such as the casino, spa, and restaurants. This knowledge will show your genuine interest in the company and help you connect your skills to their specific needs.
✨Showcase Your Customer Service Skills
As a Hospitality Team Member, excellent customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer, demonstrating your ability to handle different situations with grace.
✨Understand the Role
Make sure you have a clear understanding of what the Hospitality Team Member role entails. Be ready to discuss how your previous experience aligns with the responsibilities listed in the job description.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, training opportunities, and the company culture at Resorts World. This shows that you are not only interested in the position but also in how you can grow within the company.
