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- Tasks: Deliver exceptional customer service and keep our vibrant Sports Bar running smoothly.
- Company: Join the exciting team at Resorts World, part of Genting UK Ltd.
- Benefits: Enjoy flexible benefits, discounts, and a fun working environment.
- Why this job: Be part of a lively atmosphere and make lasting memories with customers.
- Qualifications: Enthusiasm and flexibility to work various shifts, including weekends and holidays.
- Other info: Great career progression opportunities and engaging company events await you!
We are currently looking for an enthusiastic Hospitality Team Member to join our vibrant team at Sports Bar Candidates must be fully flexible to work a variety of shifts; including weekends, nights and bank holidays.
Key competencies and duties include:
- Ensuring an exceptional standard of customer care, whilst adhering to all company procedures, processes, health & safety and hygiene regulations.
- Being an effective team player who contributes to continuous business improvement.
- Till operation and cash handling.
- Waiting tables and clearing of cutlery and glasses from customers, ensuring all items are washed/cleaned and stored correctly.
- Identify any food and beverage requirements using a proactive approach where appropriate.
- Ensuring all areas of the casino areas are always kept clean and tidy.
What We Can Offer:
- Online Discount portal
- A range of \”flexible benefits\”* you can pick and choose from such as: extra holiday purchase, dental insurance, Company funded Health Cash Plan, critical illness cover and travel insurance.
- Life Cover
- Numerous discounts across Resorts World Birmingham and the NEC Campus
- Discounts across the wider Genting UK brand
- Discounted on-site gym membership
- Discounted bus and rail passes with National Express
- Pension
- Uniform provided
- Employee Assistance Programme
- Free on-site parking
- Staff discount at Genting Hotel, Santai Spa, Sky Bar & Restaurant, World Bar, Sports Bar, Vortex.
As we love to have fun, we run a number of Company funded engagement events for our people to get involved in each year.
We also continually looks at ways to reward and engage our employees through things like Lifestyle Vouchers, long service awards, team incentives and social fund, annual company Christmas present and Career progression through our online learning portal Genting Academy.
- subject to eligibility
Resorts World is a leisure destination owned by Genting UK Ltd. Genting owns and operates many exciting brands within the centre, including Resorts World Casino, Santai Spa, Genting Hotel, Sky Bar & Restaurant, Vortex Gaming family arcade, The World Bar, The Sports Bar and a thriving meeting and events business. Located opposite the Resorts World Arena and the NEC, Resorts World is part of a busy campus that attracts millions of consumers every year to a diverse range of concerts, exhibitions and events. A vibrant destination with a beautiful lakeside location, it offers a fun and fast-paced working environment.
As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these. If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.
Hospitality Team Member employer: Resorts World Birmingham
Contact Detail:
Resorts World Birmingham Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Team Member
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in with their vibrant team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about ensuring exceptional customer care, think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories!
✨Tip Number 3
Be flexible and show it! Highlight your availability during the interview, especially for those weekends and bank holidays. Employers love candidates who are willing to adapt to the needs of the business.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Hospitality Team Member
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for hospitality shine through! We want to see that you're excited about joining our vibrant team and providing exceptional customer care.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. Mention any previous roles where you’ve worked in a fast-paced environment or dealt with customers directly – it’ll make you stand out!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Hospitality Team Member role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Resorts World Birmingham
✨Know the Company
Before your interview, take some time to research the company and its values. Understanding what makes Resorts World unique will help you align your answers with their mission and show that you're genuinely interested in being part of their vibrant team.
✨Show Your Customer Care Skills
As a Hospitality Team Member, exceptional customer care is key. Prepare examples from your past experiences where you went above and beyond for customers. This will demonstrate your commitment to providing top-notch service, which is crucial for this role.
✨Be Flexible and Adaptable
Since the job requires flexibility with shifts, be ready to discuss your availability openly. Highlight any previous experience working varied hours or in fast-paced environments, as this will show that you can handle the demands of the role.
✨Team Player Attitude
Emphasise your ability to work well in a team. Share specific instances where you collaborated with others to achieve a common goal. This will illustrate that you’re not just focused on individual success but also on contributing to the overall improvement of the business.