At a Glance
- Tasks: Provide a warm cloakroom service, managing customer belongings with care and efficiency.
- Company: Join the vibrant team at Resorts World Casino, a fun and dynamic workplace.
- Benefits: Flexible benefits, discounts, gym membership, and free on-site parking await you.
- Other info: Be part of a diverse team and enjoy excellent career growth opportunities.
- Why this job: Perfect for those seeking part-time work with a friendly atmosphere and great perks.
- Qualifications: Polite, organised, and ready to work weekends with a positive attitude.
The predicted salary is between 12 - 15 £ per hour.
Resorts World Casino is currently recruiting for a part‑time Cloakroom Assistant to join our team. This role requires working 16 hours per week on Fridays and Saturdays. You will be responsible for providing a professional and welcoming cloakroom service to our customers, ensuring their belongings are handled safely and efficiently whilst maintaining high standards of organisation and cleanliness.
Key Skills and Responsibilities
- Delivering a warm and professional welcome, assisting all customers in a polite and friendly manner.
- Managing customer belongings, ensuring items are securely stored, well‑organised, and returned promptly.
- Maintaining the cleanliness and hygiene of the cloakroom area at all times.
- Communicating effectively with both customers and colleagues in a professional manner.
- Demonstrating excellent organisation and time‑keeping skills.
- Reporting customer queries or complaints promptly and appropriately.
- Adhering to all company procedures, including Health and Safety regulations.
- Working collaboratively as part of the wider casino team, building positive working relationships.
- Showing flexibility and a positive attitude towards changing priorities, procedures, and shift patterns, including weekend working.
What we offer
- A range of flexible benefits you can pick and choose from such as: extra holiday purchase, dental insurance, Company funded Health Cash Plan, critical illness cover and travel insurance.
- Life Cover
- Numerous discounts across Resorts World Birmingham and the NEC Campus
- Discounts across the wider Genting UK brand
- Discounted on‑site gym membership
- Discounted bus and rail passes with National Express
- Pension
- Uniform provided
- Employee Assistance Programme
- Free on‑site parking
- Staff discount at Genting Hotel, Santai Spa, Sky Bar & Restaurant, World Bar, Sports Bar, Vortex.
*subject to eligibility
We are an equal‑opportunity employer and encourage applications from all backgrounds.
Cloakroom Assistant - 16 hours a week employer: Resorts World Birmingham
Resorts World Casino is an excellent employer, offering a vibrant work culture where team collaboration and customer service excellence are at the forefront. With flexible benefits, including discounts across various amenities and a supportive environment for employee growth, this part-time Cloakroom Assistant role provides a rewarding opportunity to be part of a dynamic team in a bustling entertainment hub.
StudySmarter Expert Advice🤫
We think this is how you could land Cloakroom Assistant - 16 hours a week
✨Tip Number 1
Get to know the venue! Before your interview, take a stroll around Resorts World Casino if you can. Familiarising yourself with the environment will help you feel more confident and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your customer service skills! As a Cloakroom Assistant, you'll be interacting with customers all the time. Role-play with a friend or family member to brush up on your welcoming and polite communication style.
✨Tip Number 3
Be ready to showcase your organisation skills! Think of examples from your past experiences where you've successfully managed belongings or maintained cleanliness. This will help you stand out during the interview.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It shows initiative and gives you a better chance of landing that part-time gig with us at Resorts World Casino.
We think you need these skills to ace Cloakroom Assistant - 16 hours a week
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you can contribute to our team.
Tailor Your Application:Make sure to customise your application to highlight the skills and experiences that match the Cloakroom Assistant role. Mention your customer service experience and any relevant organisational skills to catch our eye!
Keep It Professional:While we love a friendly tone, remember to keep your application professional. Use clear language, check your spelling and grammar, and ensure it’s well-structured. First impressions count!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need there!
How to prepare for a job interview at Resorts World Birmingham
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Cloakroom Assistant. Familiarise yourself with the key skills mentioned in the job description, like organisation and customer service. This will help you demonstrate how your experience aligns with what they’re looking for.
✨Showcase Your People Skills
Since this role involves interacting with customers, be ready to share examples of how you've provided excellent service in the past. Think of specific situations where you’ve gone above and beyond to assist someone, as this will highlight your friendly and professional attitude.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle various situations, such as managing customer complaints or ensuring belongings are stored securely. Practise your responses to these scenarios so you can convey your problem-solving skills and ability to stay calm under pressure.
✨Dress the Part
Even though the role is part-time, first impressions matter! Dress smartly and professionally for your interview to reflect the high standards expected at Resorts World Casino. This shows that you take the opportunity seriously and are ready to represent the company well.
