JOB DESCRIPTION
Are you passionate about delivering exceptional customer experiences? Would you like to work in a luxury spa environment focused on wellbeing, relaxation, and outstanding service? We have a vacancy for a Spa Therapist to join the team at Santai Spa, Resorts World Birmingham. You will be responsible for delivering high-quality treatments and creating memorable experiences for our guests, ensuring every visit reflects the exceptional standards of Santai Spa.
This role is ideal for someone who combines excellent technical expertise with a genuine passion for customer care and wellness. Please note we offer two paid 30 minute breaks in an 8-hour shift. Key skills and responsibilities include: Delivering a range of luxury spa treatments, including facials, massages, body treatments, and spa rituals to the highest professional standards. Providing personalised consultations and recommending treatments tailored to individual guest needs and preferences.
Promoting and recommending treatments and retail products to enhance the guest experience and support revenue growth. Maintaining exceptional standards of cleanliness, hygiene and presentation across treatment rooms and spa facilities. Adhering to all health, safety, and hygiene requirements, as well as company policies and procedures. Assisting with stock control, product management, and inventory monitoring. Supporting reception and hosting duties when required, including welcoming guests and managing appointments.
Handling guest queries and feedback professionally to maintain high levels of customer satisfaction. Working collaboratively with colleagues to create a positive, professional, and welcoming spa environment. Resorts World is a leisure destination owned by Genting UK Ltd. Genting owns and operates many exciting brands within the centre, including Resorts World Casino, Santai Spa, Genting Hotel, Sky Bar & Restaurant, High Line Bar, The World Bar, The Sports Bar and a thriving meeting and events business.
Located opposite the Resorts World Arena and the NEC, Resorts World is part of a busy campus that attracts millions of consumers every year to a diverse range of concerts, exhibitions and events. A vibrant destination with a beautiful lakeside location, it offers a fun and fast-paced working environment. As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace.
We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these. If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.
Spa Therapist - Zero Hours Contract in Birmingham employer: Resorts World Birmingham
At Resorts World Birmingham, we pride ourselves on being an exceptional employer that values individuality and fosters a vibrant work culture. Our Cocktail Bartenders enjoy a fun and fast-paced environment, with numerous employee benefits including flexible perks, discounts across our venues, and opportunities for career progression through our Genting Academy. Join us in creating unforgettable guest experiences while being part of a diverse team that celebrates your contributions.
