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- Tasks: Deal popular casino games like roulette and blackjack while ensuring top-notch customer service.
- Company: Join Genting Casinos, a leading leisure business in the UK with a vibrant culture.
- Benefits: Enjoy competitive salary, private GP helpline, gym discounts, and flexible benefits tailored to you.
- Why this job: Be at the heart of the action and make memorable experiences for our customers.
- Qualifications: Must be over 18, have a Personal Functional License, and excellent customer service skills.
- Other info: Flexible shifts, career development opportunities, and fun social events await you!
The predicted salary is between 28800 - 43200 £ per year.
Are you an experienced croupier looking for a new opportunity? Are you an expert in dealing popular casino games like roulette and blackjack? We are currently looking for an experienced croupier to join our team. You will be responsible for ensuring full compliance with company procedures as well as relevant legislation. You are at the heart of our business and our success is shaped by our people; you will be responsible for delivering the highest standards of customer service in your area.
Key skills and responsibilities include:
- Inspect and deal all games within the casino, ensuring table security is to the highest standard possible.
- Carry out all gaming operations, including table administration, opening and closing procedures and soft count operations.
- Ensure that game commentary is clear and company procedures are adhered to.
- Explaining the rules of games to customers, as well as other club facilities.
- Excellent customer service skills.
- Acknowledgement and understanding of customers’ needs.
- An efficient team player.
- Personal Functional License (PFL) required.
- Being flexible and able to work a variety of shifts including night shifts and weekends.
Please note applicants must be over the age of 18 and have the right to work in the UK.
In return for your commitment, we offer an excellent salary, development opportunities and a wide range of employee benefits.
WHAT WE OFFER
- Company funded benefits
- Private GP helpline.
- Discount portal for popular retailers, restaurants, leisure and more.
- Pension scheme.
- Life assurance.
- Employee assistance programme - A confidential helpline providing 24/7 advice and counselling whatever the issue.
- 20% discounted gym membership.
- Mental health support.
- Family-friendly and wellbeing policies.
- Flexible benefits - designed for employees to choose the best package for their personal needs.
- Health Cash Plan (level 1 is company funded).
- Critical illness cover.
- Dental insurance.
- Travel insurance.
- Health Screening.
Rewards, recognition, development, and events
- Career development opportunities.
- Genting Academy - online learning portal.
- Long service awards.
- Staff social fund.
- Annual company Christmas present.
- A range of social engagement activities such as a company-wide pub quiz, Croupier of the Year Awards, and a 5-a-side football tournament.
- Two £500 retention bonuses for Croupiers reaching six and twelve months’ service.
*Subject to eligibility.
OUR BUSINESS
Genting Casinos is one of the UK’s most popular leisure businesses and is proud to deliver outstanding service to our customers in our casinos nationwide. As part of the Genting Group, which employs 62,000 people worldwide, we are passionate about our values and providing our colleagues and customers with a fantastic experience. As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these. If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.
Senior Croupier in Birmingham employer: Resorts World Birmingham
Contact Detail:
Resorts World Birmingham Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Croupier in Birmingham
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your game commentary! As a croupier, you'll need to explain rules clearly and engage with customers. Try role-playing with friends or family to get comfortable with your delivery and ensure you can keep the atmosphere lively.
✨Tip Number 3
Be ready to showcase your customer service skills during the interview. Think of examples from your past experiences where you went above and beyond for a customer. This will demonstrate that you understand the importance of excellent service in the casino environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining our team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Senior Croupier in Birmingham
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your experience with popular casino games like roulette and blackjack. We want to see how you can bring your expertise to our team, so don’t hold back!
Customer Service is Key: Since delivering top-notch customer service is a big part of the role, share examples of how you've gone above and beyond for customers in the past. We love seeing that passion!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your skills and experiences shine through without any fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands, and we can’t wait to hear from you!
How to prepare for a job interview at Resorts World Birmingham
✨Know Your Games Inside Out
As a Senior Croupier, you need to be an expert in games like roulette and blackjack. Brush up on the rules, strategies, and common customer queries. Being able to explain the games clearly will not only showcase your expertise but also demonstrate your commitment to excellent customer service.
✨Showcase Your Customer Service Skills
During the interview, highlight your experience in delivering top-notch customer service. Share specific examples of how you've handled difficult situations or gone above and beyond for customers. This will show that you understand the importance of customer satisfaction in the casino environment.
✨Demonstrate Team Spirit
Being an efficient team player is crucial in this role. Be prepared to discuss how you've collaborated with colleagues in the past. Mention any experiences where teamwork led to improved operations or enhanced customer experiences, as this aligns with the company's values.
✨Be Ready for Shift Flexibility
Since the role requires flexibility with shifts, be honest about your availability. If you're open to working nights and weekends, make sure to mention it. This shows your willingness to adapt and meet the needs of the business, which is a big plus for employers.