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- Tasks: Handle reservations and admin tasks for a vibrant hotel and spa environment.
- Company: Join the fun team at Resorts World Birmingham, a leading hospitality destination.
- Benefits: Enjoy great perks like discounts, health support, and career development opportunities.
- Why this job: Be part of an exciting industry while delivering exceptional customer service.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Flexible benefits and a supportive work culture await you!
The predicted salary is between 30000 - 42000 £ per year.
Are you passionate about delivering exceptional customer service? Would you like to work in a fun, vibrant industry? We have a vacancy for a Reservations & Admin Agent to join the team at Resorts World Birmingham. You will be responsible for handling reservations and accounts administration for the Genting Hotel, Santai Spa and our Bars & Restaurants. You will use strong selling skills daily to capture new and repeat business while identifying opportunities to drive revenue. This role requires exceptional organisation, excellent communication skills and a strong focus on accuracy.
Key skills and responsibilities include:
- Handling telephone reservations for the Genting Hotel, Santai Spa and all Bars & Restaurants.
- Ensuring all third-party bookings are loaded accurately.
- Inputting all bookings and updates in line with departmental procedures.
- Delivering a smooth and professional booking journey with exceptional service at every stage.
- Prioritising guest needs and responding promptly to enquiries and requests.
- Completing accounts administration tasks, including processing bank payments, checking invoices, raising purchase orders and chasing outstanding payments.
- Working collaboratively with colleagues and completing clear handovers when taking leave.
- Completing daily, weekly and monthly operational tasks to support the department.
- Ensuring that all accounting information and reservation data is accurate.
- Identifying opportunities to drive revenue and confidently upselling where appropriate.
- Demonstrating an excellent telephone manner and strong communication skills.
- Communicating confidently face-to-face, over the phone and by email.
- Using systems effectively, including Opera PMS, Trybe Spa System and Microsoft Office applications.
- Maintaining strong attention to detail and remaining composed during busy periods.
- Adopting a positive and proactive approach to all tasks.
- Completing any other reasonable duties as required.
WHAT WE OFFER
As well as an excellent salary, we are dedicated to providing our colleagues with a vast range of benefits including:
- Company funded benefits
- Private GP helpline.
- Discount portal for popular retailers, restaurants, leisure and more.
- Pension scheme.
- Life assurance.
- Employee assistance programme – A confidential helpline providing 24/7 advice and counselling whatever the issue.
- 20% discounted gym membership.
- Mental health support.
- Family-friendly and wellbeing policies.
- Flexible benefits* – designed for employees to choose the best package for their personal needs.
- Health Cash Plan (level 1 is company funded).
- Critical illness cover.
- Dental insurance.
- Travel insurance.
- Health Screening.
- Rewards, recognition, development, and events.
- Career development opportunities.
- Genting Academy – online learning portal.
- Lifestyle vouchers.
- Long service awards.
- Staff social fund.
- Annual company Christmas present.
- A range of social engagement activities such as a company-wide pub quiz, Croupier of the Year Awards, and a 5-a-side football tournament.
*subject to eligibility
Reservations & Admin Agent in Birmingham employer: Resorts World Birmingham
Contact Detail:
Resorts World Birmingham Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations & Admin Agent in Birmingham
✨Tip Number 1
Get to know the company! Research Resorts World Birmingham and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role requires excellent telephone manners and face-to-face interactions, consider doing mock interviews with friends or family. The more comfortable you are speaking about your experiences, the better you'll come across.
✨Tip Number 3
Show off your selling skills! Think of examples where you've successfully upsold or provided exceptional customer service. Be ready to share these stories during your interview to demonstrate how you can drive revenue for the company.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen on joining the team at Resorts World Birmingham. Don’t miss out on this opportunity!
We think you need these skills to ace Reservations & Admin Agent in Birmingham
Some tips for your application 🫡
Show Your Passion for Customer Service: Make sure to highlight your enthusiasm for delivering exceptional customer service in your application. We want to see how you can bring that vibrant energy to our team!
Be Organised and Detail-Oriented: Since this role involves handling reservations and accounts administration, it's crucial to demonstrate your organisational skills. Share examples of how you've managed tasks accurately and efficiently in the past.
Communicate Clearly: Strong communication skills are key for this position. Use your application to showcase your ability to communicate effectively, whether it’s through writing or speaking. We love a good telephone manner!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on this exciting journey with us at Resorts World Birmingham.
How to prepare for a job interview at Resorts World Birmingham
✨Know the Company Inside Out
Before your interview, take some time to research Resorts World Birmingham. Understand their values, services, and what makes them unique in the hospitality industry. This knowledge will help you tailor your answers and show genuine interest.
✨Showcase Your Customer Service Skills
As a Reservations & Admin Agent, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. Highlight your communication skills and how you handle challenging situations with grace.
✨Demonstrate Attention to Detail
This role requires accuracy in handling reservations and accounts. Be ready to discuss how you ensure precision in your work. You might even want to mention any tools or methods you use to stay organised and error-free.
✨Practice Upselling Techniques
Since driving revenue is part of the job, think about how you can confidently upsell services. Prepare a few scenarios where you successfully upsold in previous roles, and be ready to discuss your approach during the interview.