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- Tasks: Ensure guest satisfaction, handle check-ins/outs, and provide excellent customer service.
- Company: Join Genting, a vibrant leisure destination with exciting brands.
- Benefits: Competitive salary, flexible benefits, discounts, and career progression opportunities.
- Why this job: Be part of a fun, fast-paced environment and make guests feel welcome.
- Qualifications: Customer service skills, friendly attitude, and flexibility for night shifts.
- Other info: Engage in company events and enjoy a supportive, inclusive workplace.
The predicted salary is between 21500 - 30000 £ per year.
Salary: 25,578 per annum
Department: Reception & Nights
Location: Birmingham
Published: 15 Dec 2025
Brand: Resorts World Birmingham
Closing Date: 28 / 12 / 2025
Resorts World is a leisure destination owned by Genting UK Ltd. Located opposite the Resorts World Arena and the NEC, it offers a fun and fast-paced working environment.
As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace.
Key Competencies and duties include:
- Ensure that guest needs are anticipated and requests followed up.
- Building a rapport with guests, ensuring that they want to return to the Genting Hotel.
- Checking guests in and out and ensuring the charges are correct on the invoice.
- Ensure good communication with all departments throughout the hotel.
- Handle, follow up and communicate any comments or complaints and pass relevant information onto management.
- Be familiar with and promote hotel facilities and attractions within the estate.
- Assist guests with any requests e.g. information, making bookings and directions.
- Ensure that all tasks are completed on each shift and that a full and thorough handover takes place at the end of the shift.
- Dealing with issues that arise with Hotel guests during the Night shift.
- Completing necessary refunds / adjustments paperwork when required.
- Taking orders and delivering guests room service to the required brand standards.
- Regular security checks and floor walks.
Skills and experience required:
- A friendly and welcoming approach
- High standards of dress and presentation
- Ability to remain calm during difficult situations
- Excellent interpersonal skills, including a pleasant telephone manner.
- MUST be flexible to work weekends, bank holidays and Night Shifts.
Benefits:
- Online Discount portal
- A range of “flexible benefits” such as extra holiday purchase, dental insurance, Company funded Health Cash Plan, critical illness cover and travel insurance.
- Life Cover
- Numerous discounts across Resorts World Birmingham and the NEC Campus
- Discounts across the wider Genting UK brand
- Discounted on-site gym membership
- Discounted bus and rail passes with National Express
- Pension
- Uniform provided
- Employee Assistance Programme
- Free on-site parking
- Staff discount at Genting Hotel, Santai Spa, Sky Bar & Restaurant, World Bar, Sports Bar, Vortex, subject to eligibility
We run a number of Company funded engagement events for our people to get involved in each year. We also continually look at ways to reward and engage our employees through things like Lifestyle Vouchers, long service awards, team incentives and social fund, annual company Christmas present and Career progression through our online learning portal Genting Academy.
Night Porter - Birmingham employer: Resorts World Birmingham
Contact Detail:
Resorts World Birmingham Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter - Birmingham
✨Tip Number 1
Get to know the company culture! Before your interview, check out Genting's values and how they operate. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! As a Night Porter, you'll be dealing with guests all night long. Think of scenarios where you might need to handle complaints or requests, and rehearse your responses to show off your friendly and helpful nature.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look sharp and presentable for your interview, as it reflects your professionalism and respect for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can easily keep track of your application status and any updates from us at Genting.
We think you need these skills to ace Night Porter - Birmingham
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you can bring some fun to our team.
Tailor Your Application: Make sure to tailor your application to the Night Porter role. Highlight your customer service skills and any relevant experience that shows you can handle the night shift vibe. We love seeing how you connect with our values!
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to see why you’d be a great fit for the Genting family.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our amazing company culture there.
How to prepare for a job interview at Resorts World Birmingham
✨Know the Company
Before your interview, take some time to research Resorts World Birmingham. Familiarise yourself with their brands and services, like the Genting Hotel and Santai Spa. This will show your enthusiasm for the role and help you connect your skills to their needs.
✨Show Off Your Customer Service Skills
As a Night Porter, outstanding customer service is key. Prepare examples of how you've handled guest requests or complaints in the past. Highlight your ability to remain calm under pressure and how you build rapport with guests.
✨Dress to Impress
First impressions matter! Make sure you present yourself well, reflecting the high standards expected at Genting. Dress smartly and maintain a friendly and welcoming appearance to align with the company’s values.
✨Be Ready for Flexibility
Since this role requires working nights, weekends, and bank holidays, be prepared to discuss your availability. Show that you're flexible and willing to adapt to the demands of the job, which is crucial in a 24-hour business.
