At a Glance
- Tasks: Be the friendly face of our hotel, ensuring guests have a fantastic stay.
- Company: Join the vibrant team at Genting Hotel, known for its welcoming atmosphere.
- Benefits: Enjoy flexible benefits, discounts, and a supportive work environment.
- Other info: Great opportunities for personal growth and development in hospitality.
- Why this job: Make a real difference in guests' experiences while working night shifts.
- Qualifications: Must be friendly, calm under pressure, and ready to work weekends.
The predicted salary is between 20000 - 30000 £ per year.
We are looking for a hard-working Night Porter to join our team at the Genting Hotel, working 40 hours per week.
Key Competencies and duties include:
- Ensure that guest needs are anticipated and requests followed up.
- Building a rapport with guests, ensuring that they want to return to the Genting Hotel.
- Checking guests in and out and ensuring the charges are correct on the invoice.
- Ensure good communication with all departments throughout the hotel.
- Handle, follow up and communicate any comments or complaints and pass relevant information onto management.
- Be familiar with and promote hotel facilities and attractions within the estate.
- Assist guests with any requests e.g. information, making bookings and directions.
- Ensure that all tasks are completed on each shift and that a full and thorough handover takes place at the end of the shift.
- Dealing with issues that arise with Hotel guests during the Night shift.
- Completing necessary refunds/adjustments paperwork when required.
- Taking orders and delivering guests room service to the required brand standards.
- Regular security checks and floor walks.
Skills and experience required:
- A friendly and welcoming approach.
- High standards of dress and presentation.
- Ability to remain calm during difficult situations.
- Excellent interpersonal skills, including a pleasant telephone manner.
- MUST be flexible to work weekends, bank holidays and Night Shifts.
Benefits include:
- Online Discount portal.
- A range of flexible benefits you can pick and choose from such as: extra holiday purchase, dental insurance, Company funded Health Cash Plan, critical illness cover and travel insurance.
- Life Cover.
- Numerous discounts across Resorts World Birmingham and the NEC Campus.
- Discounts across the wider Genting UK brand.
- Discounted on-site gym membership.
- Discounted bus and rail passes with National Express.
- Pension.
- Uniform provided.
- Employee Assistance Programme.
- Free on-site parking.
- Staff discount at Genting Hotel, Santai Spa, Sky Bar.
Night Porter 40 hours per week in Birmingham employer: Resorts World Birmingham
At Genting Hotel, we pride ourselves on fostering a supportive and dynamic work environment where our Night Porters play a crucial role in ensuring guest satisfaction. With a range of flexible benefits, including discounts across our facilities and a commitment to employee growth, we offer a rewarding career path in a vibrant location that values teamwork and excellence. Join us to be part of a culture that prioritises both personal and professional development while enjoying the perks of working in a premier hospitality setting.
StudySmarter Expert Advice🤫
We think this is how you could land Night Porter 40 hours per week in Birmingham
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Resorts World Birmingham. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Resorts World Birmingham
Don't be shy about reaching out to Resorts World Birmingham directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Porter 40 hours per week in Birmingham
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Resorts World Birmingham and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Resorts World Birmingham
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
