Night Porter in Birmingham

Key Competencies and duties include: Ensure that guest needs are anticipated and requests followed up.
Building a rapport with guests, ensuring that they want to return to the Genting Hotel.
Checking guests in and out and ensuring the charges are correct on the invoice.
Ensure good communication with all departments throughout the hotel.
Handle, follow up and communicate any comments or complaints and pass relevant information onto management.
Be familiar with and promote hotel facilities and attractions within the estate.
Assist guests with any requests e.g. information, making bookings and directions.
Ensure that all tasks are completed on each shift and that a full and thorough handover takes place at the end of the shift.
Dealing with issues that arise with Hotel guests during the Night shift.
Completing necessary refunds/adjustments paperwork when required.
Taking orders and delivering guests room service to the required brand standards.
Regular security checks and floor walks.
Online Discount portal A range of \”flexible benefits\”* you can pick and choose from such as: extra holiday purchase, dental insurance, Company funded Health Cash Plan, critical illness cover and travel insurance.
Life Cover Numerous discounts across Resorts World Birmingham and the NEC Campus Discounts across the wider Genting UK brand Discounted on-site gym membership Discounted bus and rail passes with National Express Pension Uniform provided Employee Assistance Programme Free on-site parking Staff discount at Genting Hotel, Santai Spa, Sky Bar