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For Companies At a Glance
- Tasks: Coordinate exciting events and drive sales while delivering top-notch customer service.
- Company: Join the vibrant team at Resorts World Birmingham, a fun and dynamic workplace.
- Benefits: Enjoy great perks like a private GP helpline, discounts, and flexible benefits.
- Why this job: Make an impact in a lively environment and develop your career in events management.
- Qualifications: Strong communication skills and a passion for sales are essential.
- Other info: Be part of a supportive team with opportunities for growth and social activities.
The predicted salary is between 30000 - 42000 £ per year.
Are you passionate about delivering exceptional customer service? Would you like to work in a fun, vibrant industry? We have a vacancy for a Groups & Events Coordinator to join the team at Resorts World Birmingham. You will be responsible for driving sales, converting enquiries, and coordinating bookings from start to finish. This role requires strong selling skills, exceptional organisation, and excellent communication, as you will support multiple departments across Resorts World. You will need to be flexible, proactive, and confident when dealing with both clients and colleagues.
Key responsibilities, skills, experience and behaviours include:
- Handling new and existing business from start to finish, proactively seeking opportunities for future growth.
- Responding to all new enquiries within two hours, followed by a courtesy call two hours later.
- Ensuring all bookings are accurately inputted in line with department procedures.
- Acting as a first point of contact for organisers and colleagues across the business.
- Serving as a main point of contact for key accounts, providing a seamless experience throughout the booking journey.
- Offering the highest level of service and ensuring a smooth, efficient booking process.
- Prioritising and responding to guest needs promptly and professionally.
- Conducting venue show rounds to effectively showcase Resorts World.
- Supporting the operations team with larger or more complex bookings.
- Collaborating with colleagues and completing thorough handovers when taking leave.
- Ensuring all accounting information and booking data is accurate.
- Covering administrative tasks in the absence of the Group & Events Sales Administrator.
- Adapting to any other reasonable duties as required.
- Demonstrating an enthusiastic sales focus and genuine passion for converting business.
- Thriving in a fun yet focused sales environment and maintaining a competitive drive for results.
- Recognising opportunities to drive revenue and upsell where appropriate.
- Communicating confidently with event organisers in person, by phone, and by email.
- Using strong system skills, including Opera Cloud, Opera PMS, Opera Sales & Catering, and Microsoft Office applications.
- Maintaining excellent communication skills, strong attention to detail, and a calm, professional manner under pressure.
- Taking a positive, proactive approach to all tasks and adapting to changing priorities.
WHAT WE OFFER
As well as an excellent salary, we are dedicated to providing our colleagues with a vast range of benefits including:
- Company funded benefits
- Private GP helpline.
- Discount portal for popular retailers, restaurants, leisure and more.
- Pension scheme.
- Life assurance.
- Employee assistance programme – A confidential helpline providing 24/7 advice and counselling whatever the issue.
- 20% discounted gym membership.
- Mental health support.
- Family-friendly and wellbeing policies.
- Flexible benefits* – designed for employees to choose the best package for their personal needs.
- Health Cash Plan (level 1 is company funded).
- Critical illness cover.
- Dental insurance.
- Travel insurance.
- Health Screening.
- Rewards, recognition, development, and events
- Career development opportunities.
- Genting Academy – online learning portal.
- Lifestyle vouchers.
- Long service awards.
- Staff social fund.
- Annual company Christmas present.
- A range of social engagement activities such as a company-wide pub quiz, Croupier of the Year Awards, and a 5-a-side football tournament.
*subject to eligibility
Group and Events Co-ordinator in Birmingham employer: Resorts World Birmingham
Contact Detail:
Resorts World Birmingham Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Group and Events Co-ordinator in Birmingham
✨Tip Number 1
Get to know the company culture! Before your interview, check out Resorts World Birmingham's social media and website. This will help you understand their vibe and tailor your conversation to show you're a perfect fit.
✨Tip Number 2
Practice your pitch! Be ready to talk about your experience in customer service and event coordination. We recommend rehearsing how you’d handle specific scenarios they might throw at you during the interview.
✨Tip Number 3
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and genuinely interested in joining the team.
We think you need these skills to ace Group and Events Co-ordinator in Birmingham
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service and the events industry shine through. We want to see that you’re genuinely excited about the role and how you can contribute to our vibrant team!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experience and skills that match the job description. We love seeing how your background aligns with what we’re looking for in a Groups & Events Coordinator.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and structure your information well so it’s easy for us to read. Remember, we appreciate strong communication skills right from the start!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re proactive, which is exactly what we’re looking for!
How to prepare for a job interview at Resorts World Birmingham
✨Know Your Stuff
Before the interview, make sure you understand the role of a Group and Events Coordinator inside out. Familiarise yourself with the key responsibilities mentioned in the job description, like handling enquiries and coordinating bookings. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Show Off Your Communication Skills
Since this role requires excellent communication, practice articulating your thoughts clearly. Prepare examples of how you've successfully communicated with clients or colleagues in the past. This will show that you can handle the diverse interactions expected in the role.
✨Be Proactive and Flexible
During the interview, highlight your proactive approach to work. Share instances where you’ve taken the initiative to solve problems or improve processes. Also, be ready to discuss how you adapt to changing priorities, as flexibility is key in this fast-paced environment.
✨Demonstrate Your Sales Savvy
Since driving sales is a big part of the job, come prepared with examples of how you've successfully converted leads into sales in previous roles. Discuss any upselling techniques you've used and how they benefited your past employers. This will showcase your ability to thrive in a competitive sales environment.