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- Tasks: Lead a team to deliver fun, interactive gaming experiences without gambling.
- Company: Join the vibrant Resorts World Birmingham team in a dynamic leisure destination.
- Benefits: Enjoy competitive pay, flexible hours, and a range of exciting perks.
- Why this job: Be part of an innovative social gaming concept and shape the future of entertainment.
- Qualifications: Strong leadership skills and a passion for customer service are essential.
- Other info: Full training provided, with travel and accommodation covered for initial training.
The predicted salary is between 30000 - 40000 £ per year.
Are you passionate about delivering exceptional customer service? Would you like to work in a fun, vibrant industry? We have a vacancy for a Games Host Supervisor to join our team at World Bar. This is a 12-month fixed-term contract, and we will consider both full-time and part-time applicants. As part of our exciting new social gaming concept, you will help lead a team of game hosts to deliver interactive, casino themed entertainment experiences - without any gambling involved. You will play a key role in shaping this innovative offer as we trial and develop the next evolution of social entertainment at Resorts World.
Full training is provided. Please note there will be an initial requirement to attend 5-7 days of training at the Genting Leisure training facility in Ascot, Berkshire. Travel and accommodation will be fully funded.
Key skills and responsibilities include:
- Supervising the Game Host team to ensure high service standards and a fun, guest focused environment.
- Leading by example during live events and providing on the floor support.
- Creating and managing staff rotas to meet business needs.
- Coordinating team tasks to ensure smooth event operations.
- Acting as the first point of contact for staff queries and escalating where needed.
- Supporting issue resolution and helping maintain a welcoming, inclusive atmosphere.
- Engaging confidently with guests and speaking comfortably to groups.
- Remaining calm, organised and professional during busy or high energy events.
- Using basic technology confidently to support games and event activities.
- Being flexible with working hours, including evenings and weekends.
As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these. If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.
WHAT WE OFFER
As well as an excellent salary, we are dedicated to providing our colleagues with a vast range of benefits including:
- Company funded benefits
- Private GP helpline.
- Discount portal for popular retailers, restaurants, leisure and more.
- Pension scheme.
- Life assurance.
- Employee assistance programme – A confidential helpline providing 24/7 advice and counselling whatever the issue.
- 20% discounted gym membership.
- Mental health support.
- Family-friendly and wellbeing policies.
- Flexible benefits* – designed for employees to choose the best package for their personal needs.
- Health Cash Plan (level 1 is company funded).
- Critical illness cover.
- Dental insurance.
- Travel insurance.
- Health Screening.
- Rewards, recognition, development, and events
- Career development opportunities.
- Genting Academy – online learning portal.
- Lifestyle vouchers.
- Long service awards.
- Staff social fund.
- Annual company Christmas present.
- A range of social engagement activities such as a company-wide pub quiz, Croupier of the Year Awards, and a 5-a-side football tournament.
*subject to eligibility
Games Host Supervisor - Birmingham employer: Resorts World Birmingham
Contact Detail:
Resorts World Birmingham Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Games Host Supervisor - Birmingham
✨Tip Number 1
Get to know the company! Before your interview, dive into Resorts World Birmingham's vibe. Check out their social media and website to understand their culture and values. This will help you connect during the interview and show you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. Focus on how your experience aligns with the role of Games Host Supervisor. Highlight your leadership skills and customer service experience to stand out.
✨Tip Number 3
Dress to impress! Even though it’s a fun environment, looking smart and professional can make a great first impression. Choose an outfit that reflects your personality while still being appropriate for the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, it’s a nice touch that many candidates forget!
We think you need these skills to ace Games Host Supervisor - Birmingham
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for customer service and the gaming industry shine through. We want to see that you’re excited about creating fun experiences for guests!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant skills and experiences that match the Games Host Supervisor role. We love seeing how your background aligns with our vibrant team!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key skills and experiences are easy to spot. This helps us get a quick sense of what you bring to the table!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Resorts World Birmingham.
How to prepare for a job interview at Resorts World Birmingham
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Games Host Supervisor position. Familiarise yourself with the responsibilities, especially around supervising a team and delivering exceptional customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a supervisor, you'll need to lead by example. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight how you can create a fun and inclusive atmosphere, which is key for this role.
✨Engage with Enthusiasm
Since this role involves interacting with guests and leading events, practice how you can engage confidently with people. Think of ways to demonstrate your passion for creating enjoyable experiences during the interview. A positive attitude can go a long way!
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to remain calm under pressure. Think about how you would handle busy events or guest queries. Practising these scenarios can help you articulate your thought process clearly during the interview.