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- Tasks: Lead a team to deliver fun, interactive gaming experiences without gambling.
- Company: Join the vibrant team at World Bar, part of Resorts World.
- Benefits: Enjoy great salary, flexible hours, and awesome perks like gym discounts and mental health support.
- Why this job: Be at the forefront of social entertainment and make every event unforgettable.
- Qualifications: Strong leadership skills and a passion for customer service.
- Other info: Full training provided, with travel and accommodation covered for initial training.
The predicted salary is between 30000 - 42000 £ per year.
Are you passionate about delivering exceptional customer service? Would you like to work in a fun, vibrant industry? We have a vacancy for a Games Host Supervisor to join our team at World Bar. This is a 12-month fixed-term contract, and we will consider both full-time and part-time applicants. As part of our exciting new social-gaming concept, you will help lead a team of game hosts to deliver interactive, casino-themed entertainment experiences - without any gambling involved. You will play a key role in shaping this innovative offer as we trial and develop the next evolution of social entertainment at Resorts World.
Full training is provided. Please note there will be an initial requirement to attend 5-7 days of training at the Genting Leisure training facility in Ascot, Berkshire. Travel and accommodation will be fully funded.
Key skills and responsibilities include:
- Supervising the Game Host team to ensure high service standards and a fun, guest-focused environment.
- Leading by example during live events and providing on-the-floor support.
- Creating and managing staff rotas to meet business needs.
- Coordinating team tasks to ensure smooth event operations.
- Acting as the first point of contact for staff queries and escalating where needed.
- Supporting issue resolution and helping maintain a welcoming, inclusive atmosphere.
- Engaging confidently with guests and speaking comfortably to groups.
- Remaining calm, organised and professional during busy or high-energy events.
- Using basic technology confidently to support games and event activities.
- Being flexible with working hours, including evenings and weekends.
WHAT WE OFFER
As well as an excellent salary, we are dedicated to providing our colleagues with a vast range of benefits including:
- Company funded benefits
- Private GP helpline.
- Discount portal for popular retailers, restaurants, leisure and more.
- Pension scheme.
- Life assurance.
- Employee assistance programme – A confidential helpline providing 24/7 advice and counselling whatever the issue.
- 20% discounted gym membership.
- Mental health support.
- Family-friendly and wellbeing policies.
- Flexible benefits – designed for employees to choose the best package for their personal needs.
- Health Cash Plan (level 1 is company funded).
- Critical illness cover.
- Dental insurance.
- Travel insurance.
- Health Screening.
- Rewards, recognition, development, and events.
- Career development opportunities.
- Genting Academy – online learning portal.
- Lifestyle vouchers.
- Long service awards.
- Staff social fund.
- Annual company Christmas present.
- A range of social engagement activities such as a company-wide pub quiz, Croupier of the Year Awards, and a 5-a-side football tournament.
Games Host Supervisor in Birmingham employer: Resorts World Birmingham
Contact Detail:
Resorts World Birmingham Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Games Host Supervisor in Birmingham
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what they're all about. This will help you connect with them during your chat and show that you're genuinely interested in being part of their vibrant team.
✨Tip Number 2
Practice your hosting skills! Since you'll be leading a team and engaging with guests, try rehearsing how you'd handle different scenarios. This will boost your confidence and help you shine during the interview when they ask about your experience.
✨Tip Number 3
Be ready to showcase your flexibility! The job requires working evenings and weekends, so come prepared to discuss your availability. Highlight any past experiences where you've adapted to changing schedules or high-energy environments.
✨Tip Number 4
Apply through our website! We want to make sure your application gets the attention it deserves. Plus, it’s a great way to show your enthusiasm for the role and the company. Don’t miss out on this exciting opportunity!
We think you need these skills to ace Games Host Supervisor in Birmingham
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for customer service and the vibrant gaming industry. Share experiences that highlight your love for creating fun and engaging environments!
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the key skills and responsibilities mentioned in the job description. We want to see how you fit into our Games Host Supervisor role!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon, so we can easily understand your qualifications and experiences.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with us.
How to prepare for a job interview at Resorts World Birmingham
✨Know the Company and Its Culture
Before your interview, take some time to research World Bar and its social-gaming concept. Understanding their values and what makes them unique will help you connect with the interviewers and show that you're genuinely interested in being part of their vibrant team.
✨Showcase Your Customer Service Skills
As a Games Host Supervisor, exceptional customer service is key. Prepare examples from your past experiences where you've gone above and beyond for customers. This will demonstrate your ability to lead by example and create a fun, guest-focused environment.
✨Be Ready for Team Dynamics
Since you'll be supervising a team, think about how you can foster collaboration and support among your game hosts. Be prepared to discuss your leadership style and how you would handle team challenges or conflicts during busy events.
✨Demonstrate Flexibility and Enthusiasm
The role requires flexibility with working hours, so express your willingness to adapt. Also, let your enthusiasm for the gaming and entertainment industry shine through. A positive attitude can make a big difference in how you're perceived during the interview!