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- Tasks: Host exciting casino-themed games and create unforgettable experiences for guests.
- Company: Join the vibrant team at Resorts World Birmingham, a leading leisure destination.
- Benefits: Enjoy competitive pay, flexible hours, and a range of fantastic perks.
- Why this job: Be part of a fun environment where you can engage with people and enhance their experience.
- Qualifications: No prior experience needed; just bring your enthusiasm and customer service skills.
- Other info: Full training provided, with travel and accommodation covered for initial training.
The predicted salary is between 28000 - 35000 £ per year.
Are you ready to dive into the latest social gaming offering? Are you passionate about delivering exceptional customer service? We have a vacancy for a Games Host to join our team at World Bar, Resorts World Birmingham. This 12-month fixed-term contract has both full time and part time positions available. You will host small groups (typically 8–10 guests) for casino themed, non gambling table games, keeping the energy high and ensuring every visitor enjoys a memorable experience. Full training is provided, so no previous casino or hosting experience is required.
Please note there will be an initial requirement to attend 5-7 days of training at the Genting Leisure training facility in Ascot, Berkshire. Travel and accommodation will be fully funded.
Key skills and responsibilities include:
- Hosting casino themed, table based games in a fun, engaging and professional manner.
- Explaining game rules clearly (training provided) and guiding gameplay for small groups.
- Creating a lively, welcoming and inclusive atmosphere for all guests.
- Monitoring guest enjoyment and adapting your hosting style to keep everyone engaged.
- Using basic technology confidently, such as tablets or scoring systems.
- Performing simple mental maths during gameplay (support provided).
- Setting up, operating and packing down game equipment before and after sessions.
- Representing the brand professionally at all times.
- Confidently speaking to groups and interacting with a wide range of guests.
- Staying calm, upbeat and organised during live events.
- Showing reliability, punctuality and strong customer service focus.
- Working flexibly, including evenings and weekends, to support business needs.
- Bringing experience in hospitality, events, entertainment or customer service (desirable but not essential).
OUR BUSINESS
Resorts World is a leisure destination owned by Genting UK Ltd. Genting owns and operates many exciting brands within the centre, including Resorts World Casino, Santai Spa, Genting Hotel, Sky Bar & Restaurant, High Line Bar, The World Bar, The Sports Bar and a thriving meeting and events business. Located opposite the Resorts World Arena and the NEC, Resorts World is part of a busy campus that attracts millions of consumers every year to a diverse range of concerts, exhibitions and events. A vibrant destination with a beautiful lakeside location, it offers a fun and fast-paced working environment.
As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these. If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.
WHAT WE OFFER
As well as an excellent salary, we are dedicated to providing our colleagues with a vast range of benefits including:
- Company funded benefits
- Private GP helpline.
- Discount portal for popular retailers, restaurants, leisure and more.
- Pension scheme.
- Life assurance.
- Employee assistance programme – A confidential helpline providing 24/7 advice and counselling whatever the issue.
- 20% discounted gym membership.
- Mental health support.
- Family-friendly and wellbeing policies.
- Flexible benefits* – designed for employees to choose the best package for their personal needs.
- Health Cash Plan (level 1 is company funded).
- Critical illness cover.
- Dental insurance.
- Travel insurance.
- Health Screening.
- Rewards, recognition, development, and events
- Career development opportunities.
- Genting Academy – online learning portal.
- Lifestyle vouchers.
- Long service awards.
- Staff social fund.
- Annual company Christmas present.
- A range of social engagement activities such as a company-wide pub quiz, Croupier of the Year Awards, and a 5-a-side football tournament.
*subject to eligibility
Games Host - Birmingham employer: Resorts World Birmingham
Contact Detail:
Resorts World Birmingham Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Games Host - Birmingham
✨Tip Number 1
Get to know the company! Before your interview, check out Resorts World Birmingham's vibe and values. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your hosting skills! Even if you haven't hosted before, try running a game night with friends or family. This will boost your confidence and give you some great examples to share during your interview.
✨Tip Number 3
Be ready to showcase your customer service skills! Think of times when you've gone above and beyond for someone. Sharing these stories will highlight your ability to create a lively and welcoming atmosphere for guests.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the team at Resorts World Birmingham. Don’t miss out!
We think you need these skills to ace Games Host - Birmingham
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and your passion for delivering great customer service.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Games Host role. Mention any relevant experience in hospitality or customer service, even if it’s not directly related to gaming!
Keep It Clear and Concise: We appreciate a straightforward approach! Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read and understand your key strengths and experiences.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our company there.
How to prepare for a job interview at Resorts World Birmingham
✨Know the Games Inside Out
Make sure you understand the casino-themed games you'll be hosting. Familiarise yourself with the rules and gameplay, even if training will be provided. This will help you feel more confident during the interview and show your enthusiasm for the role.
✨Show Off Your Customer Service Skills
Since this role is all about delivering exceptional customer service, think of examples from your past experiences where you've gone above and beyond for a guest or customer. Be ready to share these stories during the interview to demonstrate your ability to create a lively and welcoming atmosphere.
✨Practice Your Group Interaction
As a Games Host, you'll be speaking to groups of guests. Practice engaging with friends or family in a fun and upbeat manner. This will help you feel more comfortable in front of an audience and showcase your ability to keep energy levels high during the interview.
✨Be Flexible and Upbeat
The job requires working evenings and weekends, so be prepared to discuss your availability. Show your enthusiasm for the role by expressing your willingness to adapt and stay positive, even during busy times. This attitude will resonate well with the interviewers.