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- Tasks: Host exciting casino-themed games and create unforgettable experiences for guests.
- Company: Join the vibrant team at World Bar, Resorts World Birmingham.
- Benefits: Enjoy a competitive salary, flexible hours, and fantastic perks like gym discounts and mental health support.
- Why this job: Be part of a fun environment where you can engage with people and develop your skills.
- Qualifications: No experience needed; just bring your passion for customer service and a positive attitude.
- Other info: Flexible shifts available, including evenings and weekends, with great career development opportunities.
The predicted salary is between 24000 - 36000 £ per year.
Are you ready to dive into the latest social gaming offering? Are you passionate about delivering exceptional customer service? We have a vacancy for a Games Host to join our team at World Bar, Resorts World Birmingham. This 12-month fixed-term contract has both full-time and part-time positions available. You will host small groups (typically 8–10 guests) for casino-themed, non-gambling table games, keeping the energy high and ensuring every visitor enjoys a memorable experience. Full training is provided, so no previous casino or hosting experience is required.
Key skills and responsibilities include:
- Hosting casino-themed, table-based games in a fun, engaging and professional manner.
- Explaining game rules clearly (training provided) and guiding gameplay for small groups.
- Creating a lively, welcoming and inclusive atmosphere for all guests.
- Monitoring guest enjoyment and adapting your hosting style to keep everyone engaged.
- Using basic technology confidently, such as tablets or scoring systems.
- Performing simple mental maths during gameplay (support provided).
- Setting up, operating and packing down game equipment before and after sessions.
- Representing the brand professionally at all times.
- Confidently speaking to groups and interacting with a wide range of guests.
- Staying calm, upbeat and organised during live events.
- Showing reliability, punctuality and strong customer-service focus.
- Working flexibly, including evenings and weekends, to support business needs.
- Bringing experience in hospitality, events, entertainment or customer service (desirable but not essential).
WHAT WE OFFER
As well as an excellent salary, we are dedicated to providing our colleagues with a vast range of benefits including:
- Company funded benefits
- Private GP helpline.
- Discount portal for popular retailers, restaurants, leisure and more.
- Pension scheme.
- Life assurance.
- Employee assistance programme – A confidential helpline providing 24/7 advice and counselling whatever the issue.
- 20% discounted gym membership.
- Mental health support.
- Family-friendly and wellbeing policies.
- Flexible benefits* – designed for employees to choose the best package for their personal needs.
- Health Cash Plan (level 1 is company funded).
- Critical illness cover.
- Dental insurance.
- Travel insurance.
- Health Screening.
- Rewards, recognition, development, and events.
- Career development opportunities.
- Genting Academy – online learning portal.
- Lifestyle vouchers.
- Long service awards.
- Staff social fund.
- Annual company Christmas present.
- A range of social engagement activities such as a company-wide pub quiz, Croupier of the Year Awards, and a 5-a-side football tournament.
*subject to eligibility
Games Host in Birmingham employer: Resorts World Birmingham
Contact Detail:
Resorts World Birmingham Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Games Host in Birmingham
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in as a Games Host.
✨Tip Number 2
Practice your hosting skills! Gather some friends and host a mini game night. This will not only boost your confidence but also give you a taste of what it’s like to keep the energy high and guests engaged.
✨Tip Number 3
Be ready to showcase your customer service skills! Think of examples from your past experiences where you’ve gone above and beyond for guests. This will show that you’re the perfect fit for creating a lively atmosphere.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Games Host in Birmingham
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see how you can bring energy and enthusiasm to the role of Games Host. Don’t be afraid to show us what makes you unique!
Tailor Your Application: Make sure to tailor your application to the job description. Highlight any relevant experience in hospitality or customer service, even if it’s not directly related to gaming. We love seeing how your skills can translate into our fun environment!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key skills stand out – we want to see what you can bring to our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way to joining our team!
How to prepare for a job interview at Resorts World Birmingham
✨Know the Games Inside Out
Familiarise yourself with the casino-themed games you'll be hosting. Even though training will be provided, having a basic understanding of the rules and gameplay will show your enthusiasm and readiness to engage with guests.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think about how you created a welcoming atmosphere or handled challenging situations, as this role is all about keeping guests entertained and happy.
✨Practice Your Hosting Style
Since you'll be interacting with small groups, practice speaking confidently and clearly. You might want to rehearse explaining game rules or engaging guests in conversation to ensure you come across as lively and approachable during the interview.
✨Be Ready for a Live Demo
Expect to showcase your ability to host a game during the interview. Prepare to demonstrate your energy and adaptability by engaging with the interviewers as if they were your guests, ensuring everyone feels included and entertained.