At a Glance
- Tasks: Provide a warm cloakroom service, ensuring customer belongings are safe and organised.
- Company: Join the vibrant Resorts World Birmingham, part of Genting UK Ltd.
- Benefits: Competitive salary, flexible benefits, discounts, and career development opportunities.
- Other info: Enjoy company-funded events and a supportive team culture.
- Why this job: Work in a fun, fast-paced environment and meet diverse customers every day.
- Qualifications: Friendly, organised, and passionate about delivering excellent customer service.
The predicted salary is between 10649 - 10649 £ per year.
Resorts World is a leisure destination owned by Genting UK Ltd. Located opposite the Resorts World Arena and the NEC, it offers a fun and fast-paced working environment.
As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.
Are you a friendly, organised individual with a passion for delivering excellent customer service? Would you like to work in a fast-paced, dynamic casino environment? Resorts World Casino is currently recruiting for a part-time Cloakroom Assistant to join our team. This role requires working 16 hours per week on Fridays and Saturdays.
You will be responsible for providing a professional and welcoming cloakroom service to our customers, ensuring their belongings are handled safely and efficiently whilst maintaining high standards of organisation and cleanliness. Key skills and responsibilities include:
- Delivering a warm and professional welcome, assisting all customers in a polite and friendly manner.
- Managing customer belongings, ensuring items are securely stored, well-organised, and returned promptly.
- Maintaining the cleanliness and hygiene of the cloakroom area at all times.
- Communicating effectively with both customers and colleagues in a professional manner.
- Demonstrating excellent organisation and timekeeping skills.
- Reporting customer queries or complaints promptly and appropriately.
- Adhering to all company procedures, including Health and Safety regulations.
- Working collaboratively as part of the wider casino team, building positive working relationships.
- Showing flexibility and a positive attitude towards changing priorities, procedures, and shift patterns, including weekend working.
In return for your commitment, we offer a competitive salary, development opportunities, and a wide range of employee benefits.
At Genting, it’s important that we find and keep the best people that can do the job. We focus on recruiting high calibre and outgoing candidates who are excited about our brands and want to work and grow with a leading global player in the leisure, casino and hospitality sector.
If you feel you tick the below boxes then we would like to hear from you!
- Are enthused about working for Genting, and strongly believe in our values.
- Demonstrate a positive, can-do attitude.
- Have outstanding customer service skills.
- Are friendly, helpful and supportive towards all team members.
- Take pride in their appearance.
- Reliable and hard working.
- Are flexible to fit in with our 24 hour business.
- Bring some personality and fun to the workplace!
What we offer:
- Online Discount portal.
- A range of “flexible benefits” such as extra holiday purchase, dental insurance, Company funded Health Cash Plan, critical illness cover and travel insurance.
- Life Cover.
- Numerous discounts across Resorts World Birmingham and the NEC Campus.
- Discounts across the wider Genting UK brand.
- Discounted on-site gym membership.
- Discounted bus and rail passes with National Express.
- Pension.
- Uniform provided.
- Employee Assistance Programme.
- Free on-site parking.
- Staff discount at Genting Hotel, Santai Spa, Sky Bar & Restaurant, World Bar, Sports Bar, Vortex.
We run a number of Company funded engagement events for our people to get involved in each year and continually look at ways to reward and engage our employees through various incentives and career progression opportunities.
Cloakroom Assistant - 16 hours a week - Birmingham employer: Resorts World Birmingham
Resorts World Birmingham is an exceptional employer that offers a vibrant and dynamic working environment, perfect for those who thrive in fast-paced settings. With a strong focus on employee development, inclusive culture, and a wide range of benefits including flexible perks, discounts, and engagement events, we ensure our team members feel valued and supported. Join us to be part of a leading global player in the leisure and hospitality sector, where your contributions are celebrated and growth opportunities abound.
StudySmarter Expert Advice🤫
We think this is how you could land Cloakroom Assistant - 16 hours a week - Birmingham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Resorts World Birmingham. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! As a Cloakroom Assistant, you'll be interacting with customers all the time. Think of some scenarios where you might need to handle queries or complaints and practice how you'd respond. A friendly and professional approach goes a long way!
✨Tip Number 3
Dress to impress! First impressions matter, especially in a customer-facing role. Make sure you look tidy and presentable for your interview. It shows that you take pride in your appearance and are serious about the job.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about working with us. Plus, it’s a great way to ensure your application gets noticed. Don’t hesitate – hit that 'Apply Now' button!
We think you need these skills to ace Cloakroom Assistant - 16 hours a week - Birmingham
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We love candidates who are friendly and enthusiastic, so don't be afraid to show us who you are and why you want to join our team.
Tailor Your Application:Make sure to tailor your application to the Cloakroom Assistant role. Highlight your customer service skills and any relevant experience that shows you can handle belongings safely and efficiently. We want to see how you fit into our fast-paced environment!
Keep It Professional:While we want to see your personality, it's also important to maintain a professional tone in your application. Use clear language and check for any spelling or grammar mistakes. A polished application shows us you care!
Apply Through Our Website:Don't forget to apply through our website! It's the best way to ensure your application gets to us directly. Plus, you'll find all the details you need about the role and our company there.
How to prepare for a job interview at Resorts World Birmingham
✨Know the Company
Before your interview, take some time to research Resorts World and its various brands. Understanding their values and what they stand for will help you align your answers with their expectations and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Cloakroom Assistant, excellent customer service is key. Prepare examples from your past experiences where you've gone above and beyond for customers. This will demonstrate your ability to deliver a warm and professional welcome, which is crucial for this role.
✨Dress to Impress
First impressions matter! Make sure you dress smartly and presentably for your interview. Since the role involves working in a vibrant casino environment, showing that you take pride in your appearance will reflect well on your suitability for the position.
✨Be Ready for Scenario Questions
Expect questions that assess how you would handle specific situations, such as dealing with a lost item or a customer complaint. Think through potential scenarios beforehand and prepare your responses to showcase your problem-solving skills and positive attitude.
