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- Tasks: Ensure guest safety and satisfaction during night shifts at a world-class surf resort.
- Company: Join Lost Shore, Europe's largest inland surf resort with a vibrant atmosphere.
- Benefits: Enjoy 28 days paid holiday, pension, and a fun work environment.
- Other info: Opportunity for personal growth in a dynamic and supportive team.
- Why this job: Be part of an exciting team shaping Scotland's adventure scene.
- Qualifications: Experience in hospitality or leisure, strong customer service skills required.
The predicted salary is between 30000 - 40000 £ per year.
Night Duty Manager 32 hrs per week - rolling rota
About Us
Lost Shore is about bringing a world-first and world-beating surf resort to the outskirts of the capital. The largest inland surfing pool in Europe has arrived next to Europe’s largest indoor climbing arena, putting Scotland on the map for all the right reasons! It’s the range of other activities and leisure offerings that make us special, offering something for everyone. Picture a surfing paradise where surfers, tourists, and locals converge—a place where adventure meets relaxation.
The Role
The Night Duty Manager plays a critical part in determining our Visitor's out of hours onsite experience, including responding to queries, dealing with incidents, and resolving issues in an appropriate, safe, and timely manner. The Day Duty Managers ensure smooth day-to-day running of the resort operation during the hours of 7am until 11pm. The Night Duty Managers look after the resort and guests during the quieter hours, allowing many tasks which could not be completed during the day to be kept up to date.
What you will be doing
- Responding to issues and queries about the Resort, from both Visitors and 3rd parties, either in person or on the phone.
- Working as a Night Duty Manager, the role involves out of hours work and at times, lone working.
- Accountable for delivering a world-class Visitor experience in a safe, appropriate, and legally compliant manner.
- Reporting to the Estates Director and working with and alongside other Management Team Members.
Visitor Experience
- Utilise in-depth knowledge of resort offerings to understand visitor needs, communicate effectively with visitors and colleagues, gather feedback, and ensure guest satisfaction and loyalty.
- Greet and assist guests with check-ins, always providing a friendly and professional service.
Working as a Team
- Collaborate with the external security contractor, being the point of contact on the resort.
- Support the Estates Director to foster a positive work environment, maintain open communication channels, address challenges promptly, and ensure adherence to People Policies and Procedures, contributing to a cohesive and effective team dynamic.
- Maintain effective communication with the Day Duty Manager team and with other departments to ensure guest satisfaction.
Ways of Working
- Work with the Estates Director to maintain legal compliance and uphold brand values, supporting the Duty Management Teams in incident management and providing accurate records to ensure effective communication and resolution.
- Assist with night audits and administrative tasks, such as logging incidents or guest requests and preparing reports for the morning shift.
- Monitor and assist in the cleanliness of public areas, ensuring spaces are tidy and well maintained during the night.
- Manage opening and closing procedures for the resort, including handovers with Day Duty Managers.
Qualifications, Skills and Experience
- Previous experience in a front-of-house, hospitality or leisure facility is essential.
- Demonstrated ability to handle issues independently and to escape when necessary, ensuring smooth operations.
- Strong commitment to customer satisfaction, maintaining high standards and building lasting relationships with stakeholders.
- Exceptional organisational, report writing, and time-management skills, ensuring attention to detail and effective task prioritisation.
- Ethically minded with a dedication to equality, diversity, and inclusion, coupled with a calm demeanour in challenging situations.
- Experience with Microsoft Office is essential and familiarity with POS or bookings systems would be advantageous, although full training will be provided.
- Available for overnight shifts, including periods of lone work.
Why join the Lost Shore Team?
- A front-row seat to Europe’s largest inland surf resort.
- Sunsets over the surf lake (because everyone needs a moment to breathe).
- A team that knows how to have fun at work but equally understands the value of hard graft.
- A chance to put your stamp on Lost Shore’s legacy.
- On top of an attractive salary, you will also enjoy a competitive benefits package including 28 days paid holiday, pension and lots more!
Night Security employer: Resort Operations Support
Contact Detail:
Resort Operations Support Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Security
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to Lost Shore. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for customer service and hospitality shine through. We want to see how you’d fit into our fun yet hardworking team.
✨Tip Number 3
Prepare for situational questions! Think of examples from your past experiences where you handled issues independently or ensured guest satisfaction. We love hearing about real-life scenarios!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Lost Shore family.
We think you need these skills to ace Night Security
Some tips for your application 🫡
Show Your Passion for Hospitality: When you're writing your application, let your enthusiasm for the hospitality and leisure industry shine through. We want to see that you genuinely care about providing a top-notch experience for our visitors!
Highlight Relevant Experience: Make sure to mention any previous roles you've had in front-of-house or hospitality settings. We love seeing how your past experiences can contribute to making Lost Shore a fantastic place for our guests.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. This helps us get a quick grasp of what you bring to the table!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the Night Duty Manager role at Lost Shore.
How to prepare for a job interview at Resort Operations Support
✨Know the Resort Inside Out
Before your interview, make sure you research Lost Shore thoroughly. Familiarise yourself with the resort's offerings, values, and any recent news. This will help you answer questions confidently and show your genuine interest in the role.
✨Demonstrate Your Customer Service Skills
As a Night Duty Manager, you'll be responsible for ensuring a world-class visitor experience. Prepare examples from your past experiences where you've successfully handled customer queries or resolved issues. Highlight your commitment to customer satisfaction and how you build relationships.
✨Showcase Your Problem-Solving Abilities
The role involves dealing with incidents and queries during quieter hours. Think of specific situations where you've had to think on your feet and resolve problems independently. Be ready to discuss how you maintain calm under pressure and ensure safety.
✨Prepare for Team Dynamics
Collaboration is key in this role. Be prepared to talk about your experience working with teams, especially in a hospitality or leisure setting. Discuss how you communicate effectively with colleagues and support a positive work environment, as this will resonate well with the interviewers.