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For Companies At a Glance
- Tasks: Support customers by handling calls and managing email queries with precision.
- Company: Leading manufacturer of decorative surfaces, part of Wilsonart Engineered Surfaces.
- Benefits: Competitive salary, supportive team environment, and opportunities for growth.
- Other info: Exciting role with potential for career advancement in a thriving industry.
- Why this job: Join a dynamic team and make a difference in customer experiences every day.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 25000 - 30000 £ per year.
About Us
We’re the UK’s leading manufacturer of decorative surfaces and laminate worktops, producing more than 100,000 units each month. Based in Shildon, County Durham, we have operated since the early nineties and are part of Wilsonart Engineered Surfaces. Our mission is to create surfaces people love, backed by service that customers can rely on.
About The Role
We have an exciting opportunity within our Call Handling Customer Service Team at our County Durham site.
Purpose of the Role
You will work closely with account managers to provide professional support to customers, acting as the day‑to‑day contact for orders, active sales, promotions, and samples. Your goal is to ensure every customer has a positive experience by responding quickly and accurately to their needs.
Key Responsibilities
- Handle inbound calls and manage email queries from customers and end users.
- Process and validate customer orders, ensuring accuracy and timely acknowledgement within 24 hours.
- Advise customers on potential delays and provide accurate delivery information.
- Collaborate with planning teams to ensure order intake aligns with production capacity.
- Manage B2C and B2B order processes, including arranging delivery and collection dates.
- Provide weekly reports and administrative support to customers.
- Support service level improvements and systems development.
Essential Skills
Customer Service Co-Ordinator employer: Resopal GmbH
Contact Detail:
Resopal GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Co-Ordinator
✨Tip Number 1
Get to know the company inside out! Research their products, values, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be handling inbound calls, it’s crucial to sound confident and friendly. Try role-playing with a friend or family member to get comfortable with common customer queries.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows that you’re engaged and eager to learn more about the role and the team dynamics. Plus, it gives you a chance to assess if the company is the right fit for you!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Co-Ordinator
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any previous experience in customer service roles. We want to see how you've handled customer queries and ensured satisfaction, so share specific examples that demonstrate your skills.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We love seeing how you connect your experiences to the role of Customer Service Co-Ordinator.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to say. Avoid fluff and focus on what makes you a great fit for us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Resopal GmbH
✨Know the Company Inside Out
Before your interview, take some time to research the company’s history, values, and products. Understanding their mission to create surfaces people love will help you align your answers with their goals and show that you're genuinely interested in being part of their team.
✨Prepare for Common Customer Service Scenarios
Think about typical customer service situations you might face in this role, like handling complaints or managing order queries. Prepare specific examples from your past experiences that demonstrate your problem-solving skills and ability to provide excellent service.
✨Showcase Your Communication Skills
As a Customer Service Co-Ordinator, clear communication is key. During the interview, practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable with discussing your experiences and answering questions.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, how success is measured in the role, or what challenges the team is currently facing. This shows your enthusiasm for the position and helps you gauge if it’s the right fit for you.