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- Tasks: Transform complex operational needs into clear software specifications and collaborate with diverse teams.
- Company: Join Resonate, a pioneering tech company revolutionising railway operations.
- Benefits: Enjoy hybrid working, competitive salary, generous leave, and comprehensive health coverage.
- Why this job: Be part of a transformative mission that enhances safety and efficiency in railways.
- Qualifications: Strong analytical skills and experience in technical requirements are essential.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
About us At Resonate, we are on a mission to embed intelligent, connected technology into the operational fabric of railway operations, driving performance, efficiency, and innovation across the network. Our vision is bold yet clear: to be the trusted partner, leading the modernisation of railway operations through purposeful innovation. We measure our success by the "Resonate Test", the moment when every Route and Operations Team says, "We couldn’t run the railway without Resonate" and "Have you asked Resonate?" becomes the go-to question for technology solutions.
Overview of the Role The Technical Business Analyst role, embedded within Software Development requires strong analytical thinking, a good understanding of software delivery, excellent communication and focus. You will take ownership of turning complex operational and technical needs into clear, build-ready specifications, working closely with Product, Design, and Development teams. The focus of this role is not strategy definition, but technical clarity, traceability, and execution quality.
This role is suited to candidates who are comfortable working at detail level, owning requirements end-to-end, and ensuring development teams can build with confidence.
Key Accountabilities
- Requirements Ownership & Technical Definition: Create and own the requirements capture for software development, working closely with product, stakeholders and development teams to align development with business priorities. Apply a range of elicitation techniques, including interviews, workshops, site visits, surveys, and storyboards to build a deep understanding of operational and technical needs. Take accountability for the quality, completeness, and clarity of requirements throughout the delivery lifecycle.
- Translation of Business Needs into Technical Narratives: Translate business and technical requirements into clear, detailed project narratives, ensuring shared understanding across engineering and product functions. Define and document the who, what, and why of each requirement, including acceptance criteria, information flows, business processes, and data structures. Ensure both functional and non-functional requirements are explicitly captured and understood.
- Analysis, Root Cause & Problem Solving: Conduct structured root cause analysis on complex problem areas, identifying underlying issues rather than treating symptoms. Engage cross-functional teams throughout the project lifecycle to gather insight, validate understanding, and shape effective technical solutions.
- Specification & Delivery Enablement: Refine project narratives into comprehensive technical specifications, using appropriate techniques such as use cases, Behaviour-Driven Development (BDD) scenarios, process and data flows, business rules and data definitions. Ensure specifications are sufficiently precise to support incremental development, testing, and release with minimal rework.
- Traceability, Change Control & Quality: Maintain clear traceability between business objectives, requirements, and delivered functionality. Manage change effectively, ensuring impacts are understood, documented, and agreed. Support delivery teams by responding quickly to clarification needs and ensuring analysis remains aligned to delivery goals.
Skills and Experience
Essential: Strong critical and analytical thinking capability, with the ability to systematically deconstruct complex challenges, including functional and non-functional requirements, dependencies, and downstream impacts. Demonstrable experience owning technical requirements and specifications through to successful delivery. Proven ability to reduce ambiguity through structured analysis and clear documentation. Experience leading analysis activities across the full delivery lifecycle, ensuring traceability and effective change control. Confident working closely with development teams and constructively challenging assumptions to improve solution quality. Practical experience working within an Agile environment, with a focus on delivery quality and outcomes. Strong business acumen, paired with the ability to understand and document technical constraints and implications.
Desirable: Experience working in operationally critical or regulated environments such as transport, infrastructure, utilities, or healthcare. Exposure to safety-, risk-, or performance-critical systems, where analysis quality directly impacts operational reliability.
Competencies and Behaviours: We are looking for someone who demonstrates a genuine commitment to using technology to solve real, operationally critical challenges in the UK rail industry. Is a confident and credible contributor who constructively challenges assumptions and works through competing perspectives to achieve clarity. Is naturally curious and inquisitive, able to reduce ambiguity through disciplined analysis and the right technical questions. Communicates clearly and effectively, bridging technical and non-technical audiences to build shared understanding and trust. Is highly detail-oriented and delivery-focused, translating analysis into precise specifications that engineering teams can build from confidently. Is a collaborative team player who takes accountability for their outputs, adapts to change, and steps beyond formal role boundaries when required.
Work/Life Balance: Hybrid working – minimum 1 day in the office each week. 27 days annual leave, in addition to 8 public holidays per year. 3 additional days used for shutdown periods (usually over the Christmas/New Year period). Family First – provisions and flexible working arrangements to support all colleagues in balancing their responsibilities in and out of work, with our policies exceeding statutory requirements in most cases.
Financial: A competitive salary and pay progression that rewards the value you bring. Pension plan – currently with Aviva, including matched contributions from 5-8% via salary sacrifice, and access to independent financial advice. Income protection cover– currently insured for 50% of salary and 10% joint pension contribution in the event of incapacity through illness or injury. Life assurance cover – currently insured at 6 x annual salary, providing financial peace of mind for those left behind should the unthinkable happen. Discounted retail vouchers – via two benefits platforms.
Wellbeing: Private health care cover – currently with Bupa, covering you and your immediate dependents on a medical history disregarded basis. Company sick leave and pay– enhanced provision subject to qualify period of service. Employee Assistance Programme providing 24/7/365 access to independent and confidential support via an app, web, or helpline to support you with any life challenges. Free eye tests and annual flu vaccinations - available to all colleagues.
Technical Business Analyst employer: Resonate
Contact Detail:
Resonate Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Business Analyst
✨Tip Number 1
Network like a pro! Get out there and connect with folks in the railway tech scene. Attend industry events, join relevant online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research Resonate and understand their mission to modernise railway operations. Be ready to discuss how your skills as a Technical Business Analyst can help them achieve their goals. Tailor your examples to show how you can turn complex requirements into clear specifications.
✨Tip Number 3
Show off your analytical skills! During interviews, be prepared to tackle some real-world problems. Think through how you would approach complex requirements and demonstrate your ability to break them down into manageable parts. This will show that you’re the right fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Resonate team. So, get your application in and let’s make railway operations smarter together!
We think you need these skills to ace Technical Business Analyst
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the railway industry and technology shine through. We want to see that you’re genuinely excited about making a difference in operational efficiency and innovation.
Be Clear and Concise: Make sure your application is easy to read and straight to the point. Use clear language to describe your experience and how it relates to the Technical Business Analyst role. We appreciate clarity just as much as you do!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to highlight your relevant skills and experiences that align with our job description. Show us why you’re the perfect fit for Resonate.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Resonate
✨Understand the Technical Landscape
Before your interview, dive deep into the technical aspects of the role. Familiarise yourself with software delivery processes and the specific technologies used by the company. This will help you articulate how your skills align with their needs and demonstrate your genuine interest in their operations.
✨Master Requirements Elicitation Techniques
Brush up on various elicitation techniques like interviews, workshops, and surveys. Be prepared to discuss how you've successfully gathered and documented requirements in past roles. Showing that you can effectively translate complex operational needs into clear specifications will set you apart.
✨Showcase Your Problem-Solving Skills
Be ready to discuss examples where you've conducted root cause analysis on complex issues. Highlight your ability to engage cross-functional teams and validate insights. This will demonstrate your analytical thinking and your capability to tackle challenges head-on.
✨Communicate Clearly and Confidently
Practice explaining technical concepts in a way that non-technical stakeholders can understand. During the interview, focus on bridging the gap between technical and non-technical audiences. Clear communication is key to ensuring everyone is on the same page, especially in a collaborative environment.
